Guest Experience Venue Manager - FIFA World Cup 26™

This opportunity comes with a dynamic and prestigious organization involved in hosting and delivering top-tier hospitality experiences for the FIFA World Cup 2026, one of the most recognized international sporting events globally. The organization operates across 16 host cities in North America, intricately planning and executing a comprehensive hospitality program that reflects the high standards and global appeal of FIFA's brand. The establishment is renowned for its commitment to excellence, attention to detail, and delivering memorable guest experiences for VIP attendees, sponsors, and other stakeholders involved in the World Cup.

The role of Guest Experience Venue Manager at this organization is pivotal in shaping and delivering the end-to-end hospitality experience at one of these host city venues. Reporting directly to the Venue Manager and the Vice President of Guest Experiences, the position demands creativity, exceptional organizational skills, and the ability to manage multiple teams and vendors effectively. This is a fixed-term position that involves non-regular working hours, including weekends and national holidays, which reflects the high-intensity nature of the event and the commitment required to ensure seamless hospitality operations through the tournament period.

As the Guest Experience Venue Manager, you will take on expansive responsibilities encompassing a broad spectrum of hospitality facets. Your core duties will involve managing hospitality gifting, orchestrating guest experience staff and third-party vendors, overseeing hospitality entertainment, and ensuring comprehensive omnichannel communication and content recommendations. Additionally, your role includes meticulously mapping service delivery and compiling post-tournament reporting to assess success and areas for improvement.

A significant component of this role entails access control strategy management, where you will supervise guest tiering accuracy, zone control, and staff allocation to maintain the integrity and smooth operation of hospitality zones. Your leadership will encompass managing external suppliers and vendors, guaranteeing service levels meet the assigned scope requirements. The position requires you to engage cross-functional teams throughout the hospitality journey, driving alignment and premium service delivery at every touchpoint. Your leadership will influence every phase of the guest journey from arrival to post-event communication, ensuring an exceptional and cohesive experience that aligns with FIFA’s prestigious hospitality tiers and brand standards.

This role is ideal for a hospitality professional with at least five years of VIP hospitality experience at major sporting events, coupled with strong project management skills and a proven track record of managing large-scale projects across multiple workstreams. Experience in international or multi-venue events and a demonstrated ability to collaborate effectively in cross-functional environments are essential. Fluency in English is mandatory, with additional languages such as Spanish or French considered advantageous. Mobility is also a key factor, as the position requires travel across the United States, Mexico, and Canada.

The Guest Experience Venue Manager will also have opportunities to contribute to the entertainment programs across the stadium, implement gifting programs, ensure readiness of hospitality spaces, and strategize post-match communications and guest feedback processes with the objective of fostering repeat patronage. You will be integral in reinforcing the FIFA brand by ensuring all hospitality functions are synchronized around critical guest journey milestones and maintaining the highest standards of service excellence throughout.

Joining this organization provides a chance to be part of a world-renowned sports event, collaborating with a diverse team dedicated to hospitality innovation and excellence. The role offers the challenge of working under fast-paced conditions with a clear mission to exceed guest expectations through attention to detail, strategic oversight, and creative execution of elite hospitality services.