GUEST EXPERIENCE SUPERVISOR Billings KOA

The hiring establishment is a renowned campground that prides itself on providing a high-quality guest experience in a natural and recreational setting. As a well-established facility catering to diverse clientele seeking outdoor leisure and adventure, the campground emphasizes excellent customer service, safety, and operational efficiency to ensure each visitor's stay is memorable and comfortable. The campground offers a range of amenities including guest services, a front desk, a store, recreational activities, and night host services aimed at enhancing the overall guest experience. This facility operates with a commitment to maintaining a safe, welcoming, and engaging environment for both guests and employees.\n\nThe Guest Experience Supervisor role is a vital leadership position within the campground's organizational structure. Working closely alongside the Assistant General Manager (AGM), this role involves overseeing daily operations and ensuring all team members across various departments deliver outstanding performance. The supervisor is responsible for maintaining employee productivity, managing guest services, and fostering a positive culture that prioritizes guest satisfaction and safety. The role extends to supervising front desk activities, store operations, recreational programs, night hosts, and guiding the guest guide teams effectively. The Guest Experience Supervisor must possess strong decision-making abilities, excellent communication skills, and the capacity to manage conflict while maintaining composure in fast-paced and high-pressure situations. The supervisor plays an instrumental role in executing the campground's quality assurance and safety programs to comply with all local, state, and federal regulations. Additionally, the position requires accurate management of accounting functions, including cash handling, scheduling, reporting, and collaboration with department supervisors and upper management to address any operational deficiencies. This position also functions as the Manager on Duty in the absence of the General Manager (GM) and AGM, highlighting its importance in leading the campground team and ensuring seamless operations. The employment type for this role is typically full-time, involving work during nights, weekends, and holidays, reflecting the campground’s operational needs. While specific salary details are not disclosed, compensation will be commensurate with experience and industry standards. The Guest Experience Supervisor is essential to delivering an immersive and hassle-free campground experience by ensuring staff are motivated, guided, and well-managed to uphold the highest standards of service and safety.