GUEST EXPERIENCE SUPERVISOR Billings KOA

Kampgrounds of America, Inc. (KOA) is the premier network of privately owned campgrounds, recognized as the world’s largest and leading brand in outdoor hospitality. Established in 1962, KOA has cultivated a reputation for connecting individuals and families to the outdoors and encouraging meaningful interactions with nature and each other. With over 500 locations across the United States and Canada, KOA offers a unique blend of both franchised and company-operated parks, making it a substantial player in the recreational camping and hospitality industry. The company’s commitment to family-oriented values, passion for excellence, entrepreneurial spirit, customer-centric approach, and continuous innovation underscores its leading market position. KOA embraces the philosophy that the outdoors are fun and accessible for everyone, and actively fosters an inclusive environment where every guest, employee, and franchise partner is treated with respect, dignity, and a sense of belonging. This dedication extends to providing education and opportunities that nurture diversity of thought, culture, and experience while ensuring all facilities are accessible and safe for all visitors.

The Guest Experience Supervisor role at KOA is an essential leadership position that supports the Assistant General Manager (AGM) in overseeing the day-to-day operations of a campground. In this supervisory capacity, the individual ensures operational excellence across guest services, including front desk, store, recreation, and night host functions. The role is integral to maintaining high standards of guest satisfaction and operational efficiency. Responsibilities encompass staff oversight, inventory and safety management, and coordinating cross-department communication to troubleshoot issues and implement improvements. The Guest Experience Supervisor is tasked with enforcing company procedures, particularly with respect to financial controls such as accurate cash handling and reporting, and actively contributes to fostering a positive, welcoming environment that elevates guest experiences. This position requires strong leadership skills, effective conflict resolution, critical thinking, and the ability to thrive in a fast-paced, high-pressure hospitality setting. Serving occasionally as Manager on Duty in the absence of General and Assistant General Managers, this supervisory role demands a commitment to upholding KOA’s standards of service, safety, and quality assurance on the property. The Guest Experience Supervisor plays a vital role in ensuring KOA’s ongoing mission to make the outdoors enjoyable, accessible, and memorable for every guest who visits.