Guest Experience Supervisor

Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company driven by the passion and dedication of its people. With a longstanding reputation for delivering exceptional service, Four Seasons is committed to creating unforgettable experiences for guests, residents, and partners worldwide. The company prides itself on fostering a culture where employees are empowered to grow, collaborate, and deliver genuine hospitality with heart. This global luxury hotel brand believes in treating everyone with respect and kindness, striving to make meaningful connections that enhance both guest experiences and employee satisfaction.

Four Seasons not only focuses on providing superior guest services but also on cultivating a rewarding work environment. By investing in employee development and promoting an inclusive culture, Four Seasons ensures that team members feel valued and supported in their career journeys. The company’s philosophy centers on recognizing familiar faces, welcoming newcomers warmly, and delivering personalized experiences that guests remember long after their stay.

The specific location for this role is a sophisticated urban retreat situated on the waterfront in Baltimore's vibrant Harbor East district. This modern hotel offers an array of top-tier amenities, including a five-star spa, a rooftop pool, and proximity to scenic walkways, premier dining establishments, and notable city landmarks. The setting makes it an ideal destination for various travelers, ranging from families on vacation to business professionals and couples seeking romantic getaways.

The position available is for a Guest Experience Supervisor, a critical role responsible for ensuring that guests’ expectations are not only met but exceeded throughout their stay. The supervisor will be instrumental in personalizing guest interactions from pre-arrival to post-departure and play an active role in guest recognition programs. This role involves handling a broad spectrum of guest requests with accuracy and thoughtfulness, providing personal recommendations and attention to detail to maximize guest satisfaction. The Guest Experience Supervisor will also oversee the day-to-day operations of the guest experience program, ensuring seamless coordination across multiple departments, including Front Office, Reservations, Housekeeping, and Food & Beverage. This collaborative approach guarantees that all guest needs are fulfilled efficiently and consistently while adhering to Four Seasons’ rigorous service standards.

In addition to the guest-focused responsibilities, the role offers a comprehensive employee experience with competitive hourly compensation starting at $24.29. Employees receive extensive benefits, including medical, vision, and dental insurance, complimentary life insurance, short-term disability coverage, paid time off, and access to a 401k retirement plan. Four Seasons also provides valuable perks such as complimentary employee meals, discounted parking, complimentary room nights at Four Seasons properties worldwide, and ongoing training and development opportunities to support professional growth.

Applicants should note that work authorization in the United States is required and that Four Seasons is an Equal Opportunity and Affirmative Action employer. The company encourages applications from minorities, women, veterans, and individuals with disabilities. By joining Four Seasons, employees become part of a globally recognized brand dedicated to luxury hospitality and a supportive workplace culture that values diversity, equity, and inclusion.