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Guest Experience Specialist - SJC

Job Overview

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Employment Type

Full-time
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
flexible schedules

Job Description

Signature Flight Support is a global leader in fixed-base operations (FBO), providing premium services to a diverse clientele that includes private aviation customers, corporate flight departments, and government entities. Renowned for its commitment to safety, customer service, and operational excellence, Signature Flight Support operates a network of FBO locations across multiple countries, offering an array of services from fueling and hangar storage to concierge services and aircraft maintenance support. The company prides itself on creating an outstanding experience for every guest who trusts Signature with their aviation needs, ensuring that the facilities and services consistently reflect the highest standards of... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to work flexible schedules including nights, weekends, and holidays
  • Must be able to work outdoors near operational aircraft
  • Strong communication skills
  • Ability to maintain professionalism under pressure

Job Qualifications

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Strong communication and interpersonal skills
  • Ability to work in varying weather conditions
  • Capability to adhere to safety standards
  • Flexibility to work irregular hours

Job Duties

  • Greet guests with professionalism and courtesy
  • Provide assistance to guests and crew members promptly
  • Ensure safety and security protocols are followed near aircraft
  • Address guest inquiries and resolve issues efficiently
  • Collaborate with team members to uphold service quality
  • Work flexible schedules including nights, weekends, and holidays
  • Maintain awareness of environmental and operational conditions affecting the work area

Job Location

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