Guest Experience Specialist - Part-Time - GSO

Greensboro, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

401(k)

critical illness insurance

Hospital Indemnity insurance

accident insurance

Identity Theft Protection

legal services

Paid Time Off

Tuition Reimbursement

Training and development programs

Employee assistance program

Job Description

Signature Aviation is a global leader in the private aviation industry, operating over 225 locations worldwide and boasting a dedicated team of nearly 6,000 aviation professionals. As the largest network of private aviation terminals, Signature Aviation specializes in delivering safe, convenient, and elevated travel experiences to its discerning clientele. The company is widely recognized as a premier hospitality organization and is certified as a Great Place to WorkTM, emphasizing its commitment to the well-being and professional growth of its employees. With a vibrant company culture centered around excellence, community engagement, and continuous development, Signature Aviation stands out not only for its operational expertise but also for its dedication to corporate social responsibility. Signature Aviation’s core values include a strong focus on elevating the neighborhoods where they operate, empowering the next generation of aviation professionals, and supporting veterans, which reflects the company’s mission beyond just business operations. Employees benefit from a wide range of benefits and resources designed to support their overall health, financial wellness, and career advancement, such as 401(k) plans, paid time off, tuition reimbursement, training and development programs, and various insurance options.

The Guest Experience Specialist role at Signature Aviation is pivotal to delivering the hallmark Signature standard that guests have come to trust. Serving as the first and last impression for both guests and flight crew members, this position is deeply rooted in hospitality, professionalism, and impeccable service delivery. The specialist is responsible for warmly welcoming guests and providing a seamless, comfortable, and memorable experience throughout their visit. This is a dynamic and hands-on hospitality role that demands grace under pressure and meticulous attention to detail. The role requires flexibility, including the ability to work varied schedules such as nights, weekends, and holidays. The working environment spans both indoor and outdoor settings, often in proximity to active aircraft and ground service equipment.

A Guest Experience Specialist at Signature Aviation coordinates and manages a wide variety of concierge and customer service functions. They collaborate closely with team members and various departments to ensure prompt and courteous service, including greeting and escorting guests, managing inquiries, handling billing disputes, and supporting logistical arrangements like transportation and luggage assistance. The role involves monitoring flight activity and coordinating appropriate services, maintaining cleanliness and stock in guest areas, facilitating VIP and crew needs, and adhering strictly to all security protocols, including physical, cyber, and data security. Safety is paramount, and the specialist is empowered to halt any unsafe work conditions and participate actively in emergency response procedures.

This position suits candidates who thrive in fast-paced, high-end hospitality environments and who possess strong communication and multitasking skills, the ability to maintain professionalism at all times, and a genuine passion for delivering thoughtful and customized guest experiences. Attention to detail, critical thinking, and interpersonal effectiveness are also crucial to success. By joining Signature Aviation as a Guest Experience Specialist, individuals become part of a dedicated team that values quality service, community involvement, and personal and professional development.

Job Requirements

High school diploma or GED
At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
Must possess a valid state driver’s license
Minimum 18 years of age
Ability to pass company background checks including criminal and motor vehicle, drug tests, and meet airport security badge requirements
Must be legally authorized to work in the employment jurisdiction
Must be able to exercise good judgment and follow directions from supervisors and management
Ability to drive standard and automatic transmission vehicles preferred

Job Qualifications

High school diploma or general education degree (GED)
At least 1 year of customer experience-related work in retail, hospitality, or sales preferred
Must possess a valid state driver’s license
Minimum of 18 years of age
Ability to pass company background checks including criminal and motor vehicle, drug tests, and meet airport security badge requirements
Must be legally authorized to work in the employment jurisdiction
Strong hospitality skills with an energetic, outgoing, and guest-focused personality
Excellent communication skills in English both verbally and in writing
Ability to perform simple arithmetic operations
Proficiency in using telephone, fax, radio, email, and text messaging for communication
Strong critical thinking and interpersonal skills
Ability to multitask effectively while maintaining high attention to detail
Competence in using computers and learning company software modules
Ability to exercise good judgment and follow supervisor directions
Ability to drive both standard and automatic transmission vehicles preferred

Job Duties

Meet and greet guests and crews as they arrive at the facility and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles
Collaborate closely with team members, guests, and visitors to ensure services are promptly and accurately handled in a professional and courteous manner
Accurately receive, dispatch, and process guest purchases and fuel transactions according to company procedures, including assisting with some general accounting and financial record keeping
Provide concierge services such as arranging hotel reservations, ground transportation, catering, and customs appointments as requested
Manage guest, crew, and visitor inquiries, resolve requests, handle billing disputes, and address concerns efficiently
Maintain a strong working knowledge of Signature's facilities, services, and surrounding areas to answer guest questions effectively
Monitor arriving and departing flights using real-time system management tools to coordinate services and prioritize operational flow
Maintain and stock amenities in guest areas, ensuring cleanliness and readiness of lobby, pilot spaces, and restrooms
Promote and sell company services and products to passengers and crew
Assist crews and guests with luggage and transportation needs, including providing access to weather information and technical portals
Identify crewmembers, passengers, visitors, and vendors following all security procedures
Stop work when unsafe conditions or acts occur and report concerns to management
Abide by emergency response procedures during critical events
Enforce all company and airport security protocols including physical, cyber, and data security
Maintain accurate records of time worked and services performed
Use company systems to capture and update customer preferences for personalized service
Assist the Airside Experience team with operational support such as valeting vehicles, wing walking, and positioning aircraft stairs or jetways
Assist airlines with passenger service functions in designated locations as needed