Guest Experience Specialist (Front Desk)

Huntington Pacific Hotels LLC is a reputable management and development company specializing in Marriott- and Hilton-branded hotels. Known for its strong operational focus and dedication to creating memorable guest experiences, Huntington Pacific Hotels is committed to delivering top-tier hospitality services. The company thrives in a fast-paced environment that values teamwork, problem-solving, and a guest-first mindset. Huntington Pacific Hotels offers employees the chance to grow their careers by learning from experienced leaders and gaining exposure to multiple hotel brands, systems, and departments. With a supportive culture that promotes accountability and ethical practices, the company ensures a rewarding workplace for its team members. Employment type for this role is non-exempt, with an hourly wage ranging from $21.00 to $23.70, and includes paid sick leave along with other benefits compliant with California and federal labor laws.

The Guest Experience Specialist (Front Desk) role at Huntington Pacific Hotels is much more than managing check-ins and check-outs. This position is central to creating a unique and memorable guest experience from arrival to departure. Specialists take initiative to provide a comprehensive range of services that assist guests throughout their stay. This role embodies a guest-first approach, empowering the individual to move throughout the property and address various guest and operational needs. Responsibilities include managing room assignments, handling guest requests, processing payments, and maintaining the front desk's organization and security. The Guest Experience Specialist also supports other departments such as food and beverage when needed, offering local recommendations, and ensuring smooth communication across departments. Success in this role requires upholding company policies, protecting assets, maintaining confidentiality, and delivering a professional appearance and communication style. The position encourages proactive problem-solving during emergencies and prioritizes a safe and welcoming workplace. This role provides an excellent opportunity for individuals passionate about customer service and interested in building a career in the hospitality industry, with exposure to various operational areas and a dynamic work environment.