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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $23.70
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
career growth
Supportive culture
Variety and opportunity
Guest-first mindset
Paid sick leave
Meal and rest periods
Paid Time Off
Job Description
Huntington Pacific Hotels LLC is a reputable management and development company specializing in Marriott- and Hilton-branded hotels. Known for its strong operational focus and dedication to creating memorable guest experiences, Huntington Pacific Hotels is committed to delivering top-tier hospitality services. The company thrives in a fast-paced environment that values teamwork, problem-solving, and a guest-first mindset. Huntington Pacific Hotels offers employees the chance to grow their careers by learning from experienced leaders and gaining exposure to multiple hotel brands, systems, and departments. With a supportive culture that promotes accountability and ethical practices, the company ensures a rewarding workplace for its team... Show More
Job Requirements
- High school diploma or equivalent
- Customer service experience
- Ability to stand, sit, or walk for extended periods
- Ability to move throughout the hotel to support guest needs
- Ability to move, lift, carry, push, pull, and place objects up to 25 lbs without assistance
- Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
- Flexible schedule including nights, weekends, and holidays
- Ability to multitask and stay calm in a busy environment
Job Qualifications
- High school diploma or equivalent required
- Customer service experience required
- Hotel front desk experience preferred, but not required
- Strong communication skills verbal and written
- Professional appearance and courteous demeanor
- Strong attention to detail and accuracy with cash handling and billing
- Ability to multitask and stay calm in a busy environment
- Flexible schedule including nights, weekends, and holidays as needed
Job Duties
- Welcome guests and deliver a positive check-in and check-out experience
- Assign rooms, issue keys, and manage guest requests efficiently
- Process payments and prepare accurate folios/invoices
- Maintain an organized, clean, and secure front desk area
- Answer phones promptly and professionally
- manage guest messages and mail discreetly
- Provide accurate information on hotel services, amenities, hotel events, and local recommendations
- Coordinate transportation requests when needed
- Document guest concerns and follow up to support satisfaction and resolution
- Communicate guest needs clearly to housekeeping, engineering, and leadership
- Resolve billing discrepancies accurately and professionally
- Use property management systems and hotel technology to support smooth operations
- Promote current rates, hotel offers, and packages as directed
- Conduct tours of guestrooms and meeting spaces for prospective guests
- Respond calmly during emergencies and follow safety procedures
- Support other departments as needed based on business levels
- Perform other reasonable duties as assigned to support the operation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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