Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
employee wellness program
Diversity and inclusion initiatives
Job Description
Parkland Health and Hospital System is a renowned healthcare institution with a rich history spanning over 125 years, dedicated to delivering exceptional medical care and support to its community. As a leading public healthcare provider, Parkland is committed to enhancing the health and well-being of individuals and families through a broad range of patient-centered services. The organization prides itself on fostering a diverse and inclusive environment where all employees work collaboratively towards a shared mission of compassionate, comprehensive care. Parkland emphasizes continuous professional growth and development, encouraging team members to expand their skills while making a meaningful impact on the... Show More
Job Requirements
- Must have one year of experience in a healthcare or customer service environment
- no formal education required
- may have equivalent combination of education and experience
- must be able to provide assistance, answer complaints, and expedite services
- must demonstrate strong interpersonal skills
- must apply sound judgment to resolve inquiries and problems
- ability to multitask while maintaining control of assigned area
- must demonstrate basic computer skills through competency exams
Job Qualifications
- Must have one year of experience in a healthcare or customer service environment
- equivalent combination of education and experience may substitute
- must exhibit strong interpersonal and communication skills
- ability to handle emotionally charged situations with care and professionalism
- ability to multitask and manage competing priorities efficiently
- proficiency with basic computer skills
- demonstrates exceptional customer service abilities
- commitment to patient and family-centered care
Job Duties
- Provides a warm welcome to patients, families, vendors, visitors, and staff upon arrival and departure
- assists in problem resolution during entry or exit processes
- coordinates accurate referral of incoming visitors to appropriate locations
- maintains a clean, neat, and comfortable environment
- communicates hospital policies and procedures to families
- interfaces with affiliated facilities to expedite outpatient services
- physically escorts patients and families to clinical areas
- serves as a liaison between clinic departments, physicians, patients, and families
- provides concierge services including transportation arrangements
- locates and provides information about inpatient rooms, outpatient clinics, and hospital campus
- answers telephones and provides general hospital information
- maintains positive working relationships with hospital staff
- identifies and recommends ways to improve work processes and customer satisfaction
- stays current with customer service developments through seminars and workshops
- maintains knowledge of applicable rules, regulations, and policies impacting the Guest Experience Department
- develops internal controls to ensure compliance with laws and accreditation requirements
Job Location
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