Guest Experience Server

Cooper's Hawk is a unique lifestyle brand that blends a Napa-style tasting room with a full-service restaurant and bar, creating an inviting and memorable dining experience. Since its inception in 2005, Cooper's Hawk has been dedicated to bringing the essence of Napa Valley to its guests, offering an environment where fine dining and exceptional wines come together in perfect harmony. The establishment prides itself on having one of the largest Wine Clubs in the world, emphasizing not only high-quality cuisine but also an educational and engaging wine experience. With the addition of the Piccolo Buco concept, Cooper's Hawk has introduced the vibrant flavors of Rome, expanding its culinary offerings and continuing its tradition of innovative dining. This combination of a sophisticated wine club, fine food, and a warm atmosphere makes Cooper's Hawk a standout choice for guests seeking an upscale casual dining experience that is both immersive and welcoming.

The Guest Experience Server at Cooper's Hawk is a vital role that goes far beyond taking orders. This role focuses on creating memorable experiences that guests will cherish, supporting the brand's commitment to Uncompromising Hospitality. Servers are expected to provide friendly, team-oriented service while engaging guests through enriching conversations about the menu, wine list, and exclusive Wine Club offerings. The role requires confidence, care, and a passion for hospitality to guide guests seamlessly through their dining experience, creating moments that connect, delight, and inspire.

Employment in this role typically demands arriving prepared, dressed according to uniform standards, and being well-versed in the restaurant's menu and service procedures. The Guest Experience Server actively participates in all stages of service, from opening to closing, using the POS system accurately for payments, and following all required guidelines for alcohol service. The position requires not only fulfilling individual duties but also working collaboratively with the team to maintain smooth service flow and guest satisfaction.

This position offers comprehensive benefits, including discounts on dining, carryout, and retail wines, as well as monthly wine tastings. Employees also enjoy medical, dental, vision, and telehealth coverage, 401k with company match, paid time off, flexible scheduling, early pay access, and various wellness and mental health supports. The company also supports career growth opportunities, education in wine and culinary topics, and recognition programs. Flexible availability, including weekends and holidays, is a necessity given the nature of the hospitality industry.

Candidates should bring at least six months of previous server experience, preferably in full-service or upscale casual dining environments. They must possess a genuine passion for hospitality and teamwork, be comfortable discussing food and wine, and demonstrate the ability to multitask effectively in a fast-paced setting. Physical requirements include the ability to lift up to 40 pounds and stand for extended periods. Fluent English communication skills, both verbal and written, are mandatory. Cooper's Hawk is committed to equal opportunity employment and will provide reasonable accommodations throughout the hiring process to ensure an inclusive workplace environment.