Guest Experience Manager - The Sazerac House - New Orleans, LA

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $84,626.00 - $126,939.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee Discounts

Flexible Schedule

Job Description

Sazerac House is a premier destination dedicated to delivering unparalleled experiences that celebrate the rich heritage and vibrant future of the Sazerac brand portfolio. As an immersive venue, it serves as a hub for enthusiasts and visitors to engage deeply with the craftsmanship, stories, and culture behind some of the most beloved spirits in the industry. The establishment prides itself on creating an environment where guests can enjoy interactive storytelling, thoughtfully curated events, and premium tasting experiences, all while connecting authentically with the brand's legacy and innovation.

This position, Guest Experience Manager, is a key leadership role within Sazerac H... Show More

Job Requirements

High school diploma or GED equivalent
at least 21 years of age
proven ability to manage motivate and develop a high-performing team
ability and willingness to work non-traditional hours (nights/weekends)
excellent oral and written communication skills
strong presentation skills and ability to be innovative and think outside the box
ability to handle multiple tasks simultaneously
ability to communicate effectively across all levels of an organization
demonstrated ability to work both independently and collaboratively as part of a team
ability to project a professional image
experience in the alcohol beverage industry or consumer packaged goods (CPG)
in-person job attendance required
ability to lift and/or move objects up to 25 pounds without assistance

Job Qualifications

High school diploma or GED equivalent
proven ability to manage motivate and develop a high-performing team
excellent oral and written communication skills
strong presentation skills and ability to be innovative and think outside the box such as brand storytelling engaging messaging premium events
ability to handle multiple tasks simultaneously
ability to communicate effectively across all levels of an organization
demonstrated ability to work both independently and collaboratively as part of a team
ability to project a professional image
experience in the alcohol beverage industry or consumer packaged goods (CPG)
bachelor's degree preferred
hospitality industry experience preferred
experience consulting managing and organizing VIP guest visits preferred
additional experience in the alcohol beverage industry or CPG preferred

Job Duties

Foster a high-performance inclusive culture grounded in empathy integrity and collaboration
lead mentor and inspire the Experience and Events teams including Ambassadors Assistants and Associates
champion professional development by mentoring team members and encouraging ownership and pride in their work
promote creativity and personal growth through thoughtful leadership and role modeling of company values
design and implement training programs to ensure excellence in guest interactions and service delivery
evaluate individual and team performance providing regular coaching and feedback
develop a staffing plan that effectively supports a team structure with a significant number of part-time employees
proactively address guest concerns and resolve issues promptly and professionally
lead the development and implementation of strategies to elevate the guest experience including interactive storytelling special events and programming enhancements
collaborate with vendors clients and internal partners to meet operational needs and ensure seamless delivery of daily tour and tasting programs and special events
engage guests in meaningful ways to encourage sharing of contact information for future communication
correct or complete reservation data to ensure consistent and accurate outreach
ensure a welcoming and hazard-free visitor arrival experience
provide or arrange first aid support as needed complete incident reports when required
proactively suggest safety improvements for guests and staff
actively contribute as a member of the Sazerac House Leadership Team
support and align with cross-departmental goals and initiatives to drive business synergy
use data and business intelligence to create strategies that exceed KPIs and operational goals
promote the values and mission of Sazerac House in all guest-facing and internal operations
ensure Sazerac brands are authentically and meaningfully woven into the guest experience
maintain professionalism and consistency in interactions with guests staff and stakeholders
conduct PDS performance development system reviews with direct reports
use PDS as a tool for skill evaluation coaching performance measurement and development planning
encourage annual identification of a primary development area in partnership with each team member

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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