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Signature Aviation

Guest Experience Manager - SFO

Job Overview

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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses

Job Description

Signature Aviation is one of the world’s leading hospitality brands specializing in private aviation services. Renowned for its commitment to excellence and personalized guest experiences, Signature Aviation operates a global network of private aviation terminals designed to provide seamless, luxurious, and efficient service to high-net-worth clientele and discerning travelers. The company prides itself on delivering unmatched customer service, leveraging deep industry expertise, and fostering a culture of professionalism and warmth across all its operations. This premium brand is synonymous with an elevated standard in private aviation, setting benchmarks that redefine what it means to travel with comfort, exclusivity, and style.<... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in guest service management
  • Proven ability to lead and motivate a team
  • Excellent verbal and written communication skills
  • Ability to work flexible hours including weekends and holidays
  • Knowledge of safety protocols around aircraft and service equipment
  • Strong problem-solving and customer service skills

Job Qualifications

  • Strong leadership and team management skills
  • Proven experience in luxury hospitality or private aviation sectors
  • Excellent communication and interpersonal skills
  • Ability to work flexible schedules including evenings, weekends, and holidays
  • Knowledge of private aviation operations and guest service standards
  • High school diploma or equivalent
  • Previous experience in guest service management

Job Duties

  • Lead and manage the Guest Experience Team to deliver exceptional service
  • Oversee daily guest interactions ensuring warmth and professionalism
  • Promote Signature Aviation's premium services to guests
  • Handle frontline service duties as needed alongside team members
  • Ensure safety protocols are followed in active aircraft and ground service areas
  • Coordinate with various departments to facilitate smooth guest arrivals and departures
  • Develop and implement service standards and training programs for staff

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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