Job Overview
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement benefits or accounts
Healthcare spending or reimbursement accounts such as HSAs, FSAs, and HRAs
wellness programs
Job Description
Luxe Haus is a premier luxury vacation rental and property management company situated in the scenic regions of Park City and Deer Valley. With over 40 years of award-winning expertise, Luxe Haus has established itself as a leader in the luxury hospitality industry. The company is renowned for its dedication to exceptional guest service and meticulous management of an exclusive portfolio that includes ski-in/ski-out estates, mountainside villas, and designer-curated condos. This passion for excellence ensures that every property meets the highest standards of quality and comfort, offering guests an unparalleled experience in one of the most sought-after mountain destinations. Luxe... Show More
Job Requirements
- Valid driver’s license and reliable vehicle
- must be able to lift up to 50 lbs
- experience in luxury travel, guest services, or hospitality operations
- knowledge of Park City/Deer Valley and top-tier local vendors
- tech-savvy and able to quickly learn platforms for guest experience, billing, and smart home systems
- clear, professional communication skills
- highly organized, proactive, and calm under pressure
Job Qualifications
- Deep love for hospitality, operational detail, and elevating the guest journey
- experience in luxury travel, guest services, or hospitality operations (3+ years preferred)
- knowledge of Park City/Deer Valley and top-tier local vendors
- tech-savvy and able to quickly learn platforms for guest experience, billing, and smart home systems
- clear, professional communicator—both written and verbal
- highly organized, proactive, and calm under pressure
- valid driver’s license and reliable vehicle
Job Duties
- Deliver exceptional guest service before, during, and after each stay
- plan, coordinate, and personalize guest itineraries, services, and activities with care and precision
- build digital itineraries for each guest with accurate, detailed information
- lead property walkthroughs to ensure homes are flawlessly presented and guest-ready
- coordinate special requests, including private chefs, spa bookings, ski fittings, and more
- support in-stay requests by collaborating with the field and operations team
- own and manage the integrated concierge platform for itinerary planning and guest billing
- assist with onboarding, configuration, and optimization of the concierge tool to support scalability and cross-team adoption
- receive training and assist in managing all guest-facing tech systems including smart locks, Minut sensors, call center software, CRM, and guest messaging tools
- help onboard and train new hires on all relevant guest tech and communications systems
- ensure all services and expenses are properly tracked, itemized, and billed
- coordinate closely with accounting to reconcile guest charges before check-in and process mid-stay billing for incurred services
- audit and resolve any discrepancies in billing in collaboration with the accounting team
- maintain transparent guest records and documentation to support a seamless experience
- assist with routine property inspections pre-arrival, during stays, and at check-out
- help manage vendor scheduling and quality assurance for third-party services
- ensure properties meet Luxe Haus standards of cleanliness, ambiance, and readiness
- perform light troubleshooting for in-home tech or amenities when needed
- serve as a point of contact for guests, vendors, and homeowner communications
- log service requests, guest preferences, and important updates with clarity and accuracy
- capture feedback and stories to support internal improvements and marketing initiatives
Job Location
Loading...
You may be also interested in:
Popular Cities
Similar Jobs