Job Overview
Employment Type
Full-time
Compensation
Salary
Up to $85,000.00
Benefits
Paid Time Off
Job Description
Hammer & Nails is a reputable grooming salon chain dedicated to providing high-quality services to men who appreciate relaxed and modern environments. Known for its distinct approach to men's grooming, the company combines expert craftsmanship with a welcoming atmosphere to create an experience that goes beyond the traditional barbershop. With multiple locations across the United States, Hammer & Nails has built a loyal customer base that values precision, style, and comfort. The company prides itself on hiring passionate professionals who are committed to delivering exceptional customer service and creating memorable experiences for every client.
The Guest Experience Manager role at Hammer & Nails in San Jose, CA, is a pivotal position focused on leading and managing the salon's team to ensure superior customer satisfaction. This full-time role is perfect for a driven, energetic individual who thrives in fast-paced environments and has a passion for building winning teams. The manager will be responsible for fostering a positive and productive workplace culture, overseeing daily operations, and ensuring that all guests leave with a smile. Offering up to $85,000 per year based on performance, along with paid time off and attractive perks, this role is designed to reward dedication and leadership skills.
This position entails more than managing a team; it's about inspiring and motivating staff to deliver exceptional service and uphold the company’s high standards. The Guest Experience Manager will play a critical role in shaping the customer journey, addressing any concerns promptly, and continuously seeking ways to enhance the overall salon experience. Candidates with over two years of experience in customer-facing service management are highly encouraged to apply. The company values no-drama decision-makers and positive role models who know how to get results and foster a cooperative team spirit.
At Hammer & Nails, career development is a priority, with ample opportunities for growth and advancement within the organization. The supportive work environment is designed to help managers thrive and develop their professional skills. If you are ready to take your career to the next level and make a significant impact in a thriving and innovative grooming salon, this position offers a fantastic opportunity. The demand for this role is strong, reflecting the brand’s expansion and commitment to excellence, so interested applicants are encouraged to apply promptly.
The Guest Experience Manager role at Hammer & Nails in San Jose, CA, is a pivotal position focused on leading and managing the salon's team to ensure superior customer satisfaction. This full-time role is perfect for a driven, energetic individual who thrives in fast-paced environments and has a passion for building winning teams. The manager will be responsible for fostering a positive and productive workplace culture, overseeing daily operations, and ensuring that all guests leave with a smile. Offering up to $85,000 per year based on performance, along with paid time off and attractive perks, this role is designed to reward dedication and leadership skills.
This position entails more than managing a team; it's about inspiring and motivating staff to deliver exceptional service and uphold the company’s high standards. The Guest Experience Manager will play a critical role in shaping the customer journey, addressing any concerns promptly, and continuously seeking ways to enhance the overall salon experience. Candidates with over two years of experience in customer-facing service management are highly encouraged to apply. The company values no-drama decision-makers and positive role models who know how to get results and foster a cooperative team spirit.
At Hammer & Nails, career development is a priority, with ample opportunities for growth and advancement within the organization. The supportive work environment is designed to help managers thrive and develop their professional skills. If you are ready to take your career to the next level and make a significant impact in a thriving and innovative grooming salon, this position offers a fantastic opportunity. The demand for this role is strong, reflecting the brand’s expansion and commitment to excellence, so interested applicants are encouraged to apply promptly.
Job Requirements
- At least a high school diploma or equivalent
- Two plus years of experience in customer-facing team management
- Strong leadership and organizational skills
- Excellent communication and interpersonal skills
- Ability to work full-time in a fast-paced environment
- Reliable and punctual
- Must be able to work in person in San Jose, CA
Job Qualifications
- Minimum of two years experience managing a team in a customer-facing service environment
- Proven leadership and decision-making skills
- Strong interpersonal and communication abilities
- Ability to motivate and inspire a team
- Experience in managing day-to-day operations
- Familiarity with customer service principles
- Capability to handle customer complaints professionally
Job Duties
- Lead and manage the salon team to deliver outstanding customer service
- Oversee daily salon operations ensuring efficiency and quality
- Handle customer feedback and resolve issues in a timely manner
- Foster a positive and collaborative team environment
- Implement and maintain company standards and procedures
- Drive staff training and development initiatives
- Monitor performance metrics and contribute to business growth strategies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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