Guest Experience Liaison (Bellperson)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Benefits
Medical
Dental
Vision
401k
Paid Time Off
Free Meals during work
Discounted room benefits
Free parking
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company that has carved a distinct niche in the hospitality industry through innovation and exemplary service. Established as a dominant force in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate's influence extends globally with a growing presence in Europe, Latin America, and the Caribbean. Managing a portfolio valued at over $20 billion and generating upwards of $5 billion in cumulative revenues, Highgate provides comprehensive expertise across all stages of the hospitality property cycle, including planning, development, recapitalization, and disposition. The company’s executive... Show More
Job Requirements
- Full-time availability including days and evenings
- Open availability to meet the needs of the hotel
- Passion for delivering exceptional customer service
- Excellent verbal communication skills
- Ability to maintain professionalism in a luxury environment
- Prior experience in a similar luxury hospitality role
- Ability to stay active and engaged during guest traffic slow periods
Job Qualifications
- Previous experience working in a luxury hotel as a concierge, bellperson, or doorperson
- Strong interpersonal and communication skills
- Ability to anticipate guest needs and provide proactive service
- Professional and pleasant demeanor
- Approachable with a well-groomed appearance
- Experience working in a fast-paced hospitality environment
- Ability to manage multiple tasks simultaneously
Job Duties
- Welcome guests warmly with a smile
- Act as an ambassador of the hotel ensuring guest satisfaction
- Arrange transportation and make reservations for guests
- Provide detailed orientation of hotel artwork, outlets, amenities, and guest rooms
- Serve as a liaison between guests and hotel services to meet and exceed expectations
- Assist concierge with mail, facsimiles, and local attraction information
- Maintain an inviting and approachable presence in the lobby area
Job Location
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