Guest Experience Lead/Front Desk Receptionist

Boost IV & Wellness is a premier luxury vitamin IV and injection bar located in Northwest Portland, dedicated to blending the art of medical precision with an upscale retail experience. This unique establishment is rooted in the philosophy of wellness and hospitality intersecting seamlessly to create a refreshing, rejuvenating environment where every client feels genuinely cared for and valued. Known for its close-knit team and welcoming atmosphere, Boost IV puts a high emphasis on polished service, warm client interactions, and true human connection, setting a high standard within the wellness and health industry. The company takes pride in fostering a supportive culture focused on teamwork and providing personalized wellness solutions in a refined setting.

The Front Desk Receptionist & Guest Experience Lead role at Boost IV is far from a typical receptionist position. This full-time opportunity, scheduled Tuesday through Saturday, offers a guaranteed base pay of $26.00 per hour, with additional earning potential through tips, busy-day bonuses, and sales commissions that may increase income by approximately $4 to $8 per hour, depending on performance and clinic volume. The role demands a polished, sales-driven professional to lead the guest experience at the NW Portland store, ensuring every client interaction reflects the brand's commitment to premium service and hospitality. This position plays a critical role in membership conversions, client retention, revenue growth, and enhancing overall brand visibility.

The successful candidate will embody warmth, organization, and proactivity, confidently managing multiple responsibilities that blend hospitality, sales, front desk operations, light clinical support, and marketing assistance. Key responsibilities include greeting clients with professionalism and genuine care, managing appointment scheduling with accuracy, educating clients about services and membership options, and maintaining thorough client records for follow-up and retention. The Front Desk Receptionist & Guest Experience Lead will support seamless clinic flow, assist nurses within the clinical area with tasks such as chair turnover and IV removal when trained, and help maintain a clean, efficient facility.

Beyond client interaction, this role contributes to operational excellence by ordering supplies, managing inventory, and maintaining organizational systems such as digital filing in Google Drive. The role also offers opportunities to support the brand's social media presence through content creation aligned with Boost IV standards, helping to engage the community via Instagram and other platforms while assisting in the design of branded materials. As a leader, the position supports onboarding and training new front desk staff, ensures operational manuals are current, and continually seeks ways to improve workflows, contributing to a smooth, polished, guest-ready environment daily.

Ideal candidates for this role are natural people persons with excellent communication skills, a strong sales aptitude, and the ability to remain calm and organized under pressure. Comfort with multitasking in a fast-paced client-facing environment is essential. Familiarity with social media platforms, especially Instagram, Google productivity tools such as Drive, Docs, and Sheets, and design software like Canva is highly desirable. Experience with team communication apps such as Slack and salon/spa management software like Zenoti is considered a plus. This position offers room for professional growth into higher responsibilities involving training, systems management, and leadership as the company grows.

Working at Boost IV means joining a boutique wellness brand with high standards and a culture that values connection, care, and excellence. The role is an excellent fit for those who love creating memorable experiences, excel in both hospitality and sales, and are passionate about maintaining a beautiful, organized environment. Applicants should be prepared to contribute to a team dedicated to health, wellness, and client satisfaction in-person at the NW Portland location.