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Guest Experience Lead/Front Desk Receptionist

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $26.00
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Work Schedule

Standard Hours
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Benefits

employee discount
Paid Time Off
Healthcare premium contribution
Tips
Sales commissions
Busy-day bonuses

Job Description

Boost IV & Wellness is a premier luxury vitamin IV and injection bar located in Northwest Portland, dedicated to blending the art of medical precision with an upscale retail experience. This unique establishment is rooted in the philosophy of wellness and hospitality intersecting seamlessly to create a refreshing, rejuvenating environment where every client feels genuinely cared for and valued. Known for its close-knit team and welcoming atmosphere, Boost IV puts a high emphasis on polished service, warm client interactions, and true human connection, setting a high standard within the wellness and health industry. The company takes pride in fostering a... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or sales
  • Ability to work Tuesday through Saturday, full-time
  • Excellent communication skills
  • Basic computer proficiency
  • Ability to work in person at NW Portland location
  • Comfortable working in a fast-paced, multi-task environment
  • Ability to follow instructions and safety protocols for clinical support tasks

Job Qualifications

  • Naturally outgoing, warm, and people-oriented
  • Strong sales ability with confidence in converting leads and recommending memberships or services
  • Highly organized and detail-oriented, even when interrupted
  • Proactive and capable of solving problems independently
  • Comfortable multitasking in a fast-paced, client-facing environment
  • Professional communication skills in person, by phone, and in writing
  • Experience with social media, especially Instagram, preferred
  • Proficiency with Google Drive, Docs, and Sheets
  • Familiarity with Canva, Slack, and Zenoti is a plus

Job Duties

  • Answer phone calls, texts, and emails promptly, warmly, and professionally
  • Schedule, reschedule, and cancel appointments accurately and efficiently
  • Educate clients on Boost IV services, packages, and memberships
  • Greet and check in clients with warmth, professionalism, and attention to detail
  • Maintain accurate client notes, preferences, and follow-up communication
  • Conduct post-visit follow-up by text or email to encourage retention and repeat visits
  • Proactively recommend memberships, packages, and relevant services
  • Help convert one-time visitors into recurring members
  • Follow up with leads and prior inquiries to help drive bookings and revenue
  • Assist nurses with chair turnover and maintaining a clean, efficient treatment space
  • Help remove IVs only as trained and in accordance with safety and sanitation protocols
  • Help support smooth communication between the front desk and treatment floor
  • Track and order front-of-house supplies and help maintain organized inventory
  • Create and verify superbills with the Naturopathic Doctor
  • Maintain organized digital files in Google Drive
  • Capture in-store photos, videos, and stories aligned with Boost IV brand standards
  • Assist with Instagram and other social media engagement
  • Help create light branded materials in Canva, such as signage, pamphlets, and business cards
  • Support onboarding and training of new front desk team members
  • Help maintain the front desk operations manual and improve workflows over time
  • Ensure the space stays clean, polished, and guest-ready each day
  • Help manage recurring operational tasks such as laundry coordination, sharps pickup, flower wall upkeep, and other front-of-house details

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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