GUEST EXPERIENCE HOST: EDUCATION

Merlin Entertainments is one of the world's leading entertainment companies, renowned for operating a diverse portfolio of attractions and resorts that provide awe-inspiring experiences for millions of visitors each year. The company boasts a rich heritage in delivering fun, joy, and memorable moments through its iconic brands, including SEA LIFE, LEGOLAND, Madame Tussauds, and Alton Towers. Merlin Entertainments is dedicated to creating magical experiences that appeal to families, tourists, and thrill-seekers globally. Driven by a passion for exceptional guest service, Merlin fosters an inclusive and diverse workplace culture where employees are encouraged to bring their authentic selves and grow professionally.

The role of Guest Experience Host at SEA LIFE Minnesota, a flagship attraction under Merlin Entertainments, is a dynamic position designed to enhance visitor engagement and satisfaction. This role is ideal for energetic, personable individuals who thrive in fast-paced, guest-facing environments and enjoy creating lasting memories for guests. As a Guest Experience Host, you will be a vital part of the team responsible for delivering an exciting, safe, and welcoming atmosphere within the aquarium. Your enthusiasm and commitment to excellent customer service will help ensure that every visitor has a joyful, stress-free, and memorable experience.

This full-time position offers competitive pay and the chance to work in a vibrant environment surrounded by marine life and unique attractions. The Guest Experience Host is tasked with embodying the company's core values, bringing positive energy, and interacting proactively with guests to foster fun and engagement throughout their visit. You will play a key role in managing guest flow, maintaining cleanliness and safety standards, and supporting operational procedures that keep SEA LIFE Minnesota running smoothly. The position requires flexibility in scheduling, including availability to work days, nights, weekends, holidays, and special events.

Joining Merlin means more than just a job – it’s an opportunity to be part of a global family that celebrates diversity, encourages innovation, and values every team member’s contribution. You will benefit from various professional development opportunities, including tuition reimbursement and learning programs designed to support your growth within the company. Additionally, employees enjoy exclusive perks such as the Merlin Magic Pass, which grants free entry to Merlin’s attractions for friends and family, and a comprehensive 401(k) plan with company match contributions.

If you are passionate about creating joy-filled moments and are eager to contribute to an outstanding guest experience at one of the most beloved aquatic attractions, Merlin Entertainments invites you to apply and start your magical adventure today.