
Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Merlin Magic Pass
Recognition Programs and Rewards
401(k) program
tuition reimbursement programs
numerous learning and advancement opportunities
Job Description
SEA LIFE Minnesota is a renowned aquarium located in the Mall of America, dedicated to creating captivating underwater experiences that educate and inspire guests about marine life and conservation. As part of Merlin Entertainments, one of the world's leading entertainment companies, SEA LIFE Minnesota offers an immersive environment where families, friends, and visitors from around the globe can explore the wonders of the ocean and connect with aquatic creatures in an engaging and memorable way. The facility is known for its interactive exhibits, hands-on activities, and educational programs aimed at fostering a lifelong passion for marine conservation. The establishment prides itself on delivering exceptional guest experiences by blending entertainment with education.\n\nThe Guest Experience Host role at SEA LIFE Minnesota is an exciting opportunity for individuals who have a spark for creating joy-filled and unforgettable moments for visitors. This position requires a fun-loving, energetic personality who thrives in dynamic, fast-paced environments and enjoys spreading positive vibes through outstanding guest interactions. The Guest Experience Host acts as the welcoming face of SEA LIFE, enthusiastically engaging with guests to enhance their visit and ensure a seamless, memorable experience. It involves maintaining a friendly atmosphere, assisting with crowd management, and supporting operational activities to keep the attraction running smoothly. This role is essential in upholding Merlin Entertainments' core values and commitment to excellence in guest service.\n\nThe position is perfect for those passionate about customer service and entertainment, looking to join a vibrant team that values teamwork, innovation, and continuous learning. This role offers competitive pay and flexible scheduling, including availability for days, nights, weekends, holidays, and special events. As a Guest Experience Host, you will have the chance to contribute to a world-class attraction while developing valuable skills in communication, problem-solving, and customer engagement. You will also benefit from comprehensive training and professional development opportunities, making this an ideal stepping stone for a career in hospitality, entertainment, or attractions management. Joining SEA LIFE Minnesota means becoming part of Merlin Entertainments' global network, where your efforts help create magical moments for guests and support marine conservation efforts through educational outreach and community involvement.
Job Requirements
- 6-12 months of experience in attractions, entertainment, or customer service
- Fun, dynamic, and friendly personality that lights up the room
- Great communication, listening, and people-boosting skills
- Self-motivated and ready to shine—solo or with the team
- Super flexible—able to work days, nights, weekends, holidays, and special events
Job Qualifications
- 6-12 months of experience in attractions, entertainment, or customer service
- Fun, dynamic, and friendly personality that lights up the room
- Great communication, listening, and people-boosting skills
- Self-motivated and ready to shine—solo or with the team
- Super flexible—able to work days, nights, weekends, holidays, and special events
Job Duties
- Bring big energy—enthusiastic, assertive, and always showing off those Merlin Values
- Seek out guest interactions and spread nonstop fun vibes
- Keep long lines safe, smooth, and stress-free for guests
- Keep public areas clean, tidy, and fully stocked for an awesome first impression
- Follow all opening and closing procedures to keep the attraction running like magic
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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