Guest Experience Host

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. This esteemed company operates luxury hotels and award-winning restaurants that are rooted in authentic storytelling, exceptional service, and community pride. The focus at Heritage Hotels & Resorts is not only on providing outstanding hospitality but also on caring for their guests, team members, and local neighborhoods with intentionality and purpose. This dedication to meaningful hospitality and community connection makes Heritage Hotels & Resorts a standout employer within the hospitality industry, offering a unique work environment that values respect, authenticity, and cultural richness.

As a Guest Experience Host at Heritage Hotels & Resorts, you will play a vital role in creating memorable and highly personalized guest experiences that embody the spirit and values of the brand. This full-time position offers an hourly wage ranging from $14 to $17, providing a competitive salary alongside comprehensive benefits. The role requires a commitment to delivering refined service, meaningful storytelling, and exceptional care from the moment guests arrive until their departure. Your interactions will ensure that every guest feels welcomed, valued, and deeply connected to the Heritage experience. You will serve as an ambassador of the Heritage brand, conveying the story, inspiration, and mindset behind the property with enthusiasm and professionalism.

The Guest Experience Host is responsible for maintaining positive and professional interactions with both guests and coworkers. You will collaborate closely with back-of-house teams to ensure all guest needs and requests are met promptly and effectively. This role demands a strong focus on exceeding guest expectations, especially when addressing any concerns or complaints, ensuring that guests leave with a lasting positive impression. Furthermore, the Guest Experience Host will be entrusted with handling guest information with the utmost care and confidentiality to uphold guest safety and comfort.

Additional responsibilities include welcoming guests in a way that highlights the unique accommodation experience, providing knowledgeable recommendations about hotel events, amenities, local attractions, restaurants, and experiences. The host is also expected to anticipate guest needs proactively and deliver thoughtful service to enhance each stay. Special occasions such as weddings, birthdays, and anniversaries are acknowledged and celebrated through coordinated room upgrades and amenities where applicable. Maintaining a clean and organized work area, adhering to uniform and grooming standards, and following all company safety and security policies are essential elements of the position.

Working with Heritage Hotels & Resorts means joining a supportive, people-first culture, deeply rooted in New Mexico pride and community values. The company offers growth and development opportunities, complimentary meals during scheduled shifts, free employee parking, and generous employee discounts across the group's restaurants, spa, and retail outlets. The benefits package also includes a competitive pay rate and a 25 percent match for 401(k). Heritage Hotels & Resorts invites you to join their team where your passion for hospitality can make a meaningful impact every day by creating unforgettable experiences for guests while being part of a community that values culture and connection.