Guest Experience Host

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, known for its deep respect for culture, place, and people. This esteemed hospitality group offers luxury hotels and award-winning restaurants that are rooted in authentic storytelling, exceptional service, and community pride. With a commitment to caring for guests, team members, and neighborhoods, Heritage Hotels & Resorts cultivates an environment where hospitality can make a meaningful impact. Being a locally owned group allows Heritage to maintain a unique connection to the New Mexico community and deliver genuinely personalized experiences that reflect the local culture and heritage.

This role as a Guest Experience Host with Heritage Hotels & Resorts is an invaluable position that emphasizes creating meaningful, memorable, and highly personalized guest experiences from the moment guests arrive throughout their stay and until departure. The Guest Experience Host is responsible for welcoming guests into the unique accommodation experience of Heritage, articulating the story, inspiration, and mindset of the property. The role requires delivering refined and seamless service while prioritizing guest safety and comfort through confidentiality and attentiveness. As a Guest Experience Host, you will engage closely with both guests and the back of house teams to ensure that guest needs and requests are anticipated and fulfilled promptly. The position demands a strong focus on exceeding expectations, particularly when resolving guest concerns or complaints, thus ensuring each guest feels welcomed, valued, and deeply connected to the Heritage experience.

Additionally, the Guest Experience Host plays a crucial role in sharing knowledgeable recommendations about hotel events, amenities, local attractions, restaurants, and unique experiences that highlight New Mexico's rich culture. The role includes acknowledging special occasions such as weddings, birthdays, and anniversaries, coordinating room upgrades and amenities when applicable. This proactive service approach enriches the guest experience and reflects the human-centered hospitality brand that Heritage Hotels & Resorts promotes.

Working at Heritage Hotels & Resorts means being part of a supportive, people-first culture rooted in New Mexico pride and community connection. Heritage offers competitive pay along with comprehensive benefits that include a 25% match for 401k, generous employee discounts across restaurants, spas, and retail outlets, complimentary meals during scheduled shifts, and free employee parking. The company also encourages growth and development opportunities for team members, supporting their professional journey within the hospitality industry. Overall, this role is perfectly suited for someone passionate about hospitality and delivering elevated guest experiences in a dynamic, luxurious setting where cultural authenticity and community care are at the heart of everything.