Guest Experience Host

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, renowned for its deep respect for culture, place, and people. The group operates luxury hotels and award-winning restaurants that craft authentic storytelling, exceptional service, and a strong sense of community pride. Heritage Hotels & Resorts is committed to caring for its guests, team members, and neighborhoods with intentionality and dedication. The establishment represents the highest standards of hospitality in New Mexico by blending local traditions with modern luxury, ensuring guests experience both comfort and meaningful connections during their stay. The company fosters a supportive and inclusive environment that values the contributions of its diverse workforce and prioritizes sustainable practices that honor the rich heritage of the region.

We are currently seeking a dedicated Guest Experience Host to join the Heritage team. In this vital role, you will be responsible for creating unforgettable and highly personalized guest experiences from the moment of arrival until departure. The Guest Experience Host plays a crucial part in delivering refined service, thoughtful storytelling, and exceptional care to ensure every guest feels welcomed, valued, and connected to the Heritage experience. Responsibilities include maintaining a positive and professional interaction with guests and coworkers, coordinating closely with back-of-house teams to meet guest needs, and addressing any concerns proactively to exceed guest expectations. This role also involves sharing the unique story and inspiration behind Heritage properties, providing knowledgeable recommendations about hotel amenities, local attractions, and events, as well as maintaining confidentiality and professionalism at all times.

The position requires an individual with exceptional interpersonal and communication skills, emotional intelligence, and the ability to work confidently in a fast-paced environment. Candidates who have luxury or high-volume hospitality experience will have an advantage. This role demands attention to detail, problem-solving ability, and a passion for creating elevated guest experiences. The Guest Experience Host must be flexible with availability, including nights, weekends, and holidays, and be capable of standing for long periods and handling light physical tasks. Heritage Hotels & Resorts offers competitive pay along with comprehensive benefits, including a 25% 401k match, employee discounts on dining, spa, and retail, complimentary meals during shifts, free employee parking, and growth opportunities within a supportive, people-first culture rooted in New Mexico pride and community.