Guest Experience Host

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, deeply rooted in a passion for culture, place, and people. Founded on principles that honor authentic storytelling and community pride, Heritage Hotels & Resorts has established itself as a leader in the luxury hospitality sector. The brand is distinguished not only by its award-winning restaurants and luxury accommodations but also by its commitment to delivering exceptional service tailored to enrich every guest's experience. With an emphasis on meaningful connections, Heritage Hotels & Resorts fosters a work environment that values its team as much as its guests and neighborhoods, creating a culture of care, respect, and excellence.

The Guest Experience Host role at Heritage Hotels & Resorts is a vital position designed to uphold the brand's legacy of refined service and personalized guest interaction. This role centers on creating memorable and meaningful experiences for guests from their initial arrival to their departure. The Guest Experience Host acts as the welcoming face of the hotel, providing thoughtful storytelling about the property's inspiration and unique offerings while ensuring each visitor feels highly valued and connected to the Heritage experience. Through a combination of proactive service, exceptional care, and attention to detail, this position greatly contributes to the overall guest satisfaction and the hotel's reputation for hospitality excellence.

The responsibilities of the Guest Experience Host include maintaining professional and positive interactions with guests and coworkers, ensuring seamless collaboration with back-of-house teams to fulfill guest needs, and delivering a service that consistently exceeds expectations. This role demands a high level of confidentiality and attentiveness to guest safety and comfort, making the experience not only enjoyable but also secure and private. The Guest Experience Host will be well-versed in local attractions, amenities, and events, capable of offering knowledgeable recommendations that enhance the guest's stay. Recognizing special occasions and coordinating room upgrades or amenities when appropriate showcases the host's ability to anticipate and cater to guest desires proactively.

Heritage Hotels & Resorts values the importance of a well-organized and professional work environment, and the Guest Experience Host is expected to uphold the company's standards in grooming, appearance, and workspace cleanliness. Furthermore, safety and security policies are paramount to protect company assets and maintain the confidentiality of proprietary and guest information. This position also offers opportunities for personal and professional growth within a supportive, people-first culture deeply embedded in New Mexico’s community pride.

This is an excellent opportunity for those who are passionate about hospitality and committed to making a meaningful impact through their work. Competitive pay and comprehensive benefits, including a 25% match for a 401k plan, generous employee discounts across the company’s restaurants, spa, retail outlets, complimentary meals during shifts, and free employee parking, make this role attractive. Flexible scheduling, including nights, weekends, and holidays, allows for diverse availability. If you are eager to be part of a vibrant team that prioritizes culture, service, and community impact, joining Heritage Hotels & Resorts as a Guest Experience Host could be the perfect fit.