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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
401k Match
Employee Discounts
Complimentary Meals
Free parking
growth opportunities
Supportive culture
Job Description
Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, deeply rooted in a passion for culture, place, and people. Founded on principles that honor authentic storytelling and community pride, Heritage Hotels & Resorts has established itself as a leader in the luxury hospitality sector. The brand is distinguished not only by its award-winning restaurants and luxury accommodations but also by its commitment to delivering exceptional service tailored to enrich every guest's experience. With an emphasis on meaningful connections, Heritage Hotels & Resorts fosters a work environment that values its team as much as its guests and neighborhoods,... Show More
Job Requirements
- High school diploma or equivalent required
- 0-2 years of guest-facing hospitality or customer service experience, or equivalent education
- Luxury or high-volume hospitality experience preferred
- Exceptional guest service skills with a passion for creating elevated guest experiences
- Strong interpersonal and communication skills with the ability to engage confidently with guests and team members
- Demonstrated emotional intelligence and ability to anticipate and respond to guest needs
- Ability to remain professional and composed in a fast-paced environment
- Strong attention to detail with developing problem-solving skills
- Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms
- Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds
- Flexible availability, including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- 0-2 years of guest-facing hospitality or customer service experience or equivalent education
- Luxury or high-volume hospitality experience preferred
- Exceptional guest service skills with a passion for creating elevated guest experiences
- Strong interpersonal and communication skills with the ability to engage confidently with guests and team members
- Demonstrated emotional intelligence and ability to anticipate and respond to guest needs
- Ability to remain professional and composed in a fast-paced environment
- Strong attention to detail with developing problem-solving skills
- Basic proficiency or ability to quickly learn reservation systems, POS systems, and Microsoft/Google platforms
- Ability to stand for extended periods and lift, push, pull, and carry up to 25 pounds
- Flexible availability including nights, weekends, and holidays
Job Duties
- Maintain a high level of positive and professional interaction with coworkers and guests
- Work closely with back of house teams to ensure all guest needs and requests are fulfilled
- Maintain a strong focus on guest experience and base decisions on exceeding expectations especially when resolving concerns or complaints
- Welcome guests into the unique accommodation experience of Heritage by articulating the story, inspiration and mindset of the property
- Deliver refined seamless service while maintaining the highest level of confidentiality for guest safety and comfort
- Provide knowledgeable recommendations regarding hotel events, amenities, local attractions, restaurants and experiences
- Maintain the utmost care and confidentiality with all guest information
- Acknowledge special occasions including weddings, birthdays and anniversaries and coordinate room upgrades and amenities when applicable
- Anticipate guest needs and respond with proactive thoughtful service
- Follow all company safety and security policies and procedures
- Maintain a clean, organized work area and professional appearance in compliance with uniform and grooming standards
- Protect company assets and maintain confidentiality of proprietary, client and guest information
- Perform other duties consistent with the functions of this position as needed at the property
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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