GUEST EXPERIENCE HOST

Merlin Entertainments is a leading global attractions operator, renowned for bringing joy, excitement, and unforgettable experiences to millions of visitors each year. With a portfolio of iconic brands including Madame Tussauds, LEGOLAND, SEA LIFE, and more, Merlin offers diverse entertainment options across various locations worldwide. Recognized for its commitment to innovation, quality guest experiences, and inclusive workplace culture, Merlin Entertainments strives to create magical moments that guests cherish forever. The company strongly values diversity and inclusivity, fostering a welcoming environment where employees from all backgrounds can thrive and contribute to the shared mission of spreading happiness through play and adventure.

Located in Nashville, Madame Tussauds is part of the Merlin Entertainments family and offers guests an immersive experience through lifelike wax figures, interactive exhibits, and engaging storytelling. As an essential part of this vibrant attraction, the role of Guest Experience Host centers around creating a fun, welcoming, and safe environment that enhances every visitor's day.

The Guest Experience Host position at Madame Tussauds Nashville is a vital role that embodies the spirit of Merlin’s brand and values. This role entails actively engaging with guests to deliver high-energy, memorable interactions filled with smiles and laughter. Hosts are the frontline ambassadors whose enthusiasm helps shape the overall atmosphere of the attraction. They ensure smooth operations by managing guest flow, keeping public areas clean and inviting, and following established procedures to maintain the magic of the experience.

Ideal candidates are dynamic individuals who bring a positive attitude, excellent communication skills, and strong teamwork capabilities. A background in customer service, entertainment, or attractions ranging from six to twelve months adds a competitive edge but is not mandatory for the right personality. Flexibility with scheduling including availability for nights, weekends, holidays, and special events is crucial to meet the varying needs of this bustling attraction.

Merlin Entertainments offers a competitive hourly wage starting at $14.50 per hour, as well as a robust benefits package designed to support employees’ personal and professional growth. Benefits include free entry for friends and family to Merlin’s portfolio of parks and attractions through the Merlin Magic Pass, participation in recognition and rewards programs, a 401(k) savings plan with company matching, tuition reimbursement to support further education, and numerous opportunities for learning and career advancement. Merlin fosters an inclusive and diverse workplace where everyone feels valued, respected, and empowered to contribute fully.