Guest Experience Host

Plainview, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Opportunities for professional growth and advancement within the company

Flexible scheduling options to fit your lifestyle

Discounted employee meals

Access to medical, dental, and vision coverage

Experience the excitement of a winning culture in a fun, sports-themed setting

Job Description

Buffalo Wild Wings is a premier sports bar and restaurant chain known for its lively atmosphere, delicious wings, and exceptional guest experiences. Established with a focus on combining great food with an exciting sports-themed environment, Buffalo Wild Wings has grown into a dynamic brand celebrated for its commitment to community, fun, and memorable moments. The company prides itself on cultivating a vibrant workplace where both guests and staff feel valued and enthusiastic about the shared experience. As a rapidly expanding franchise, Buffalo Wild Wings offers a welcoming and energetic environment where team members can thrive and grow professionally.

We are currently seeking a motivated and friendly Guest Experience Host to join our team. In this exciting role, you will be the first point of contact for our guests, ensuring they feel welcomed and valued as soon as they step through the doors. Working in a high-energy Sports Bar setting, you will play a crucial role in creating legendary experiences by managing the seating process, handling waitlists, and maintaining a smooth flow of traffic. This position offers an excellent opportunity to develop your career in hospitality, learn valuable customer service skills, and become part of a community-focused team that lives by core values such as Sportsmanship, Hustle, Spontaneity, Community, and Fun. Whether you are looking to grow with us over the long term or leverage this experience for future opportunities, your time at Buffalo Wild Wings will provide valuable insights and experience in the restaurant and service industry.

Job Requirements

Must be at least 16 years of age or older, as required by law
Possession of current certifications for state, county, or local food handling and alcohol handling, if applicable
Prior experience in a restaurant, hospitality, or customer service position is preferred
Exceptional ability to manage time, pay close attention to detail, and deliver superior guest service
A competitive, team-focused spirit embodying the companys core values

Job Qualifications

Prior experience in a restaurant, hospitality, or customer service position is preferred
Must be at least 16 years of age or older, as required by law
Possession of current certifications for state, county, or local food handling and alcohol handling, if applicable
A competitive, team-focused spirit embodying our core values: Sportsmanship, Hustle, Spontaneity, Community, and Fun
Exceptional ability to manage time, pay close attention to detail, and deliver superior guest service

Job Duties

Serve as the primary greeter, creating legendary experiences by engaging with every guest as they arrive at the sports bar
Effectively manage the guest seating process, including waitlists, to ensure a smooth and efficient flow of traffic
Maintain high standards of guest service throughout the entire seating process
Handle all incoming inquiries and direct guests appropriately within the venue