Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical
Paid Time Off
Job Description
ABM Industries is a leading global provider of integrated facility management and infrastructure solutions, recognized for delivering superior services across various sectors including commercial real estate, aviation, education, and manufacturing. With over 100,000 employees and annual revenues exceeding $8 billion, ABM is committed to enhancing the environments in which people live and work by making them cleaner, safer, and more efficient. Through innovative technologies and sustainable solutions, ABM empowers clients to achieve their operational goals while fostering smarter, more connected spaces.
ABM's operations at LaGuardia Airport Terminal B exemplify its commitment to excellence in customer service and operational efficien... Show More
ABM's operations at LaGuardia Airport Terminal B exemplify its commitment to excellence in customer service and operational efficien... Show More
Job Requirements
- High School Diploma or equivalent
- Minimum one year of customer service experience in a relevant field
- Ability to stand for a full 8-hour shift
- Capability to lift, push, and pull objects up to 70 pounds with accommodation
- Availability to work full-time hours including holidays and weekends
- Fluent in English, additional language skills a plus
- Must uphold professional and courteous demeanor with guests
Job Qualifications
- High School Diploma, GED or equivalent
- Minimum of one-year of customer service experience in a similar environment
- Strong verbal communication skills
- Fluency in written and spoken English
- Experience in hospitality, premium retail, or aviation/airline customer service highly desirable
- Ability to multitask and problem-solve effectively
- Demonstrated teamwork and collaboration skills
Job Duties
- Deliver outstanding and proactive customer service to all guests travelling through the airport
- Help guests feel comfortable and provide a positive first impression
- Remain calm, professional, and courteous when working with disgruntled guests
- Work collaboratively as part of a team to manage key airport touchpoints and high volumes of guests
- Drive operational efficiencies at key airport touchpoints by partnering with Terminal B team members
- Identify opportunities to promote terminal activities and drive sales of ancillary products and services
- Maintain work areas by performing light housekeeping duties to ensure cleanliness and adhere to security policies
- Analyze guests' requirements and direct them to the appropriate department for assistance
- Conduct kiosk sweeps and gate restocking to replenish paper products and support airline printing needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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