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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.50 - $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The hiring establishment is a prestigious luxury hotel renowned for its exceptional service standards and commitment to creating memorable guest experiences. As a prominent player in the hospitality industry, the hotel prides itself on delivering personalized, seamless, and high-touch services to discerning guests from around the world. The hotel operates as a full-service luxury property, featuring a range of premium amenities and an environment that values impeccable guest relations and operational excellence. With a dedicated team of professionals, the hotel strives not only to meet but to exceed guest expectations by innovating and refining every aspect of the guest journey.Show More
Job Requirements
- Bachelor’s degree in hospitality management or related major preferred
- 2–3 plus years of experience in full service luxury hotel or comparable high touch hospitality environment
- Hands on experience with front office operations including front desk concierge and front services
- Prior leadership or supervisory experience preferred
- Excellent verbal and written communication skills
- Strong service instincts with exceptional professionalism
- Proven problem solving ability in a fast paced dynamic environment
- Highly proactive mindset able to identify and resolve issues before escalation
- Emotional intelligence and confidence engaging with high expectation guests
- Ability to speak read write and understand English
- Excellent overall computer skills with advanced knowledge of Word Excel and PowerPoint
- Flexible schedule needed to support coverage for evenings weekends and holidays
- Must be able to stand walk sit for prolonged periods of time
- Must be able to bend stoop crouch
- Must use hands to reach grasp handle pull and push
- Must have good near and far vision
- Must be able to hear talk smell
Job Qualifications
- Bachelor’s degree in Hospitality Management or related major preferred
- 2–3 plus years of experience in full service luxury hotel or comparable high touch hospitality environment
- Hands on experience with Front Office Operations including front desk concierge and front services
- Prior leadership or supervisory experience preferred
- Demonstrated ability to coach train and hold teams accountable to service standards
- Excellent verbal and written communication skills
- Strong service instincts with exceptional professionalism
- Proven problem solving ability in a fast paced dynamic environment
- Highly proactive mindset able to identify and resolve issues before escalation
- Emotional intelligence and confidence engaging with high expectation guests
- Ability to speak read write and understand English
- Excellent overall computer skills with advanced knowledge of Word Excel and PowerPoint
Job Duties
- Full oversight of the arrival and departure experience including pre arrival planning on property welcome in stay engagement departure coordination and post stay follow up
- Direct leadership of Concierge and Bell Services teams focusing on brand standards and quality assurance training and professional development consistency and elevated guest experiences
- Maintain an active engaged presence on property collaborating across departments to plan coordinate and execute seamless experiences
- Design and deliver elevated personalized experiences for VIP and flagged hotel guests repeat and long stay travelers Marriott Bonvoy Elite guests
- Anticipate guest needs proactively identify service gaps and transform challenges into loyalty building moments through thoughtful resolution and follow up
- Lead the guest arrival and departure process ensuring warm efficient and memorable first and last impressions
- Partner with Front Office to align service execution across front desk concierge and bell services
- Personally engage with guests to build rapport anticipate preferences and ensure satisfaction
- Oversee VIP planning special occasions and service recovery initiatives
- Capture guest feedback and trends to inform service enhancements and training opportunities
- Act as a brand ambassador modeling poise professionalism and service excellence at all times
- Perform additional duties and projects as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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