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Guest Experience Coordinator

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $16.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave

Job Description

Great Wolf Lodge is a renowned family-friendly resort chain famous for its indoor water parks and entertainment offerings tailored to families with children. With locations across North America, Great Wolf Lodge combines hospitality and adventure, creating memorable experiences for families by integrating themed activities, character appearances, and lively events. As an employer, Great Wolf Lodge prioritizes inclusivity, well-being, and career growth, making it an attractive place for enthusiastic individuals who enjoy working in dynamic environments and engaging with guests of all ages. The company offers flexible scheduling opportunities, allowing employees to work full-time, part-time, or on a flexible basis to... Show More

Job Requirements

  • Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day
  • Some high school education or equivalent
  • Flexibility regarding scheduling based on business demands including evenings, weekends, and holidays
  • Proven customer service skills and communication skills
  • Able to read and interpret English language manuals relating to safety, operations, and procedures
  • Successful completion of a criminal background and drug screen
  • Ability to lift up to 50 lbs
  • Able to sit and/or stand for long periods of time
  • Ability to maintain composure in character suits including heat and humidity for periods of 60 minutes
  • Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes

Job Qualifications

  • Some high school education or equivalent
  • Proven customer service skills and communication skills
  • Ability to maintain composure in character suits including heat and humidity for periods of 60 minutes
  • Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes
  • Previous experience in a related field such as Entertainment, Dance, or Theater is desired
  • Charismatic, enthusiastic attitude
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Previous experience as a Character and/or working with children

Job Duties

  • Personally interact with Great Wolf Lodge guests
  • Willingness to perform child-friendly promotional activities on-site and in the community
  • Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site
  • Perform all branded experiences consistently according to Standard Operating procedures
  • Perform high energy brand events/experiences throughout the shift including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony and other Great Wolf Branded experiences
  • Interact with families while leading different hands on activities such as arts and crafts, bingo, board games, etc
  • Responsible for all aspects of Character Appearances and Entertainment at the property including performing character appearance duties according to Great Wolf Lodge standards and acting as a guide for characters

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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