Job Overview
Benefits
flexible schedules
Advancement opportunities
Company medical benefits eligibility after averaging 30+ hours a week for 12 months
Dynamic and fun work environment
Opportunities for community engagement
team-oriented culture
Employee Discounts
Job Description
Buffalo Wild Wings is a prominent American casual dining restaurant and sports bar franchise known for its wide selection of wings, sauces, and an immersive sports viewing experience. Established in 1982, the company has grown into a beloved brand that offers sports fans a vibrant and fun environment to enjoy great food, games, and community. It has successfully created a niche where the passion for sports meets social interaction, making every visit feel like game day. The company emphasizes a strong team culture, excellent customer service, and delivering an ultimate social experience for its guests. Buffalo Wild Wings prides itself... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service or hospitality experience preferred
- ability to engage guests enthusiastically
- motivated self-starter
- excellent communication and interpersonal skills
- ability to work flexible hours including nights and weekends
- team-oriented mindset
- basic understanding of food and beverage service
- reliable and punctual
- willingness to learn and adapt in a dynamic environment
Job Qualifications
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- strong interpersonal and communication skills
- ability to work in a fast-paced, high-energy environment
- motivated self-starter
- team player with positive attitude
- basic knowledge of technology and audio-visual equipment advantageous
- enthusiasm for sports and community engagement
- ability to manage multiple tasks simultaneously
Job Duties
- Engages with guests throughout their BWW experience
- determines the guest's needs, interest, and why they chose BWW, then interacts appropriately to deliver customized guest experience
- showcases technology, food and beverage menu including mass sampling and sauce/seasonings sampling, events, programs/promotions, and determine guest interest in sports
- engages and makes a personal connection/interaction between guests and BWW team including transitioning the guest to or from the server or bartender
- constantly communicates with the FOH team members to ensure a seamless experience for the guest
- follows-up with guests throughout their experience to ensure experience expectations are met
- facilitates and communicates sports for the day and upcoming events
- manages audio visual equipment experience and atmosphere
- evaluates opportunities to introduce guests to current programs such as BWWs loyalty program, EWRF, Blazin' Challenge, and other available programs
- showcases and executes the three guest engagement plays to the guests: the food and beverage experience, the AV and technology experience and community connectedness
- facilitates Eat Wings Raise Funds, Home Team Advantage, business to business, community events, and other community relationship building activities as assigned by restaurant leadership
- completes assigned guest experience strategies/programs and plans as set forth by franchised restaurant leadership
- executes captain engagement zone expectations
- communicates local guest experience activities to franchised restaurant leadership
- submits weekly marketing objectives (local restaurant marketing) and recap results to franchised restaurant leadership
- current and future event planning and management as assigned by franchised restaurant leadership
- communicates and coordinates goals and activities with other FOH positions, to ensure awareness of position goals
- maintains a favorable working relationship with all other team members in an effort to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity and efficiency/effectiveness
- other duties as assigned by management
Job Location
Loading...
You may be also interested in:
Popular Cities
Similar Jobs