Guest Environment Expert- Houseman/Runner

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $25.37 - $26.70
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career advancement opportunities

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to quality, exceptional guest service, and extensive portfolio of hotel brands. Among its luxury offerings is JW Marriott, a distinguished brand with over 100 properties located in gateway cities and exclusive resort destinations worldwide. JW Marriott focuses on providing a work experience that fosters a sense of community, personal development, and holistic well-being for its associates. The brand prides itself on a rich heritage and a culture that values innovation, genuine hospitality, and the unique talents each team member brings. Working at JW Marriott means joining a global family where inclusivity, respect, and opportunity are at the forefront. Marriott International upholds equal opportunity employment and actively encourages diversity, ensuring that all associates thrive regardless of their background or protected status. Benefits are carefully designed to support the health, career growth, and overall satisfaction of employees and their families.

The Houseman/Runner position at the Newark Liberty International Airport Marriott plays a vital role in creating an exceptional guest experience through cleanliness, organization, and responsiveness. This full-time, non-management role offers hourly pay ranging from $25.37 to $26.70. The Guest Environment Expert, as the role is known, is entrusted with maintaining the appearance and cleanliness throughout the hotel including guest rooms and public areas. Beyond just routine cleaning, the role involves delivering guest requests promptly, stocking supplies, and ensuring that every aspect of the hotel environment contributes to memorable stays. The ideal candidate will be proactive, physically capable, and detail-oriented, moving throughout the property to address varying needs. They are expected to work hands-on, often standing, walking, and lifting materials up to 50 pounds. This role is foundational to Marriott’s promise of "Wonderful Hospitality. Always." and requires adherence to high standards of safety, confidentiality, professionalism, and company policies. The position emphasizes delivering a seamless experience for guests while supporting the team’s overall operational goals. Associates in this role are encouraged to take pride in their work, uphold the brand’s luxury standards, and contribute to a positive, respectful workplace culture. The Newark location is part of a travel hub, offering a dynamic environment that caters to diverse guests from around the world, enhancing the opportunity to develop strong interpersonal and service skills. Working here offers not only a competitive wage but also a stable, rewarding career path within one of the hospitality sector's most prestigious companies, backed by training, recognition, and support to help associates become the best version of themselves.

Job Requirements

  • high school diploma or equivalent
  • prior housekeeping or relevant experience
  • ability to lift at least 50 pounds
  • ability to stand, walk, or move for extended periods
  • strong communication skills
  • adherence to safety and company policies
  • willingness to work a full-time schedule

Job Qualifications

  • high school diploma or equivalent
  • prior housekeeping or hospitality experience preferred
  • strong attention to detail
  • ability to work independently and as part of a team
  • excellent customer service and communication skills
  • physical ability to stand, walk, and lift up to 50 pounds
  • familiarity with cleaning equipment and chemicals
  • commitment to maintaining confidentiality and professionalism

Job Duties

  • maintain cleanliness and appearance of the hotel rooms and public spaces
  • deliver guest requests in a timely and professional manner
  • stock carts with necessary supplies and equipment
  • clean guest rooms thoroughly following company standards
  • assist with laundry and housekeeping duties as needed
  • ensure compliance with safety and hygiene regulations
  • participate in company training and uphold professional appearance and communication standards

Job Criteria

Experience

No experience required


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