Marriott International, Inc logo

Guest Environment Expert

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Workplace diversity and inclusion programs

Job Description

Courtyard by Marriott Miami Airport is part of Marriott International, a globally recognized leader in the hospitality industry. This hotel is situated conveniently at 1201 NW 42nd Ave, Miami, Florida, providing easy access to the Miami Airport and surrounding areas. Known for its commitment to quality and guest satisfaction, the Courtyard brand focuses on delivering a tailored experience primarily for business travelers, combining comfort with functionality. As part of Marriott International's extensive portfolio, this location upholds the high standards Marriott is known for and creates inviting spaces where guests feel welcome and cared for.

The Guest Environment Expert role at Courtyard by Marriott Miami Airport is a dynamic and essential position focused on maintaining the cleanliness and overall presentation of the hotel. This full-time position falls under the housekeeping and laundry category and is classified as a non-management role. The Guest Environment Expert is entrusted with a broad range of housekeeping duties that go beyond simply cleaning rooms. They are responsible for ensuring that every area of the hotel, including guest rooms, corridors, and public spaces, meets the brand's high standards for cleanliness and comfort. This role is vital in creating a memorable and welcoming atmosphere for guests, contributing significantly to their overall experience.

Individuals in this position are empowered to manage their tasks independently, moving freely throughout their assigned areas to tackle responsibilities such as stocking carts, responding promptly to guest requests, and performing cleaning tasks efficiently. The role demands physical stamina, as employees are required to stand, sit, or walk for extended periods and handle objects weighing up to 50 pounds without assistance. Beyond physical tasks, maintaining a professional demeanor, adhering to company policies, upholding confidentiality, and ensuring quality standards are fundamental aspects of the role.

Marriott International values diversity, inclusion, and equal opportunity, welcoming associates from varied backgrounds and fostering an environment that celebrates their unique talents and experiences. The company is committed to non-discrimination and provides equal access to opportunities for all employees. At Courtyard, the culture encourages continuous learning, improvement, and teamwork, making it an excellent place for those passionate about delivering exceptional guest service and growing their careers in hospitality. By joining Courtyard by Marriott Miami Airport, employees become part of a supportive global team where they can do their best work, begin their purpose, belong to a community, and become the best version of themselves.

Job Requirements

  • high school diploma or equivalent
  • ability to perform physical tasks including lifting up to 50 pounds
  • availability to work full time
  • compliance with company policies and standards
  • commitment to providing quality guest service
  • willingness to maintain confidentiality
  • professional personal appearance
  • ability to follow instructions
  • reliable and punctual

Job Qualifications

  • high school diploma or equivalent preferred
  • prior housekeeping or custodial experience a plus
  • ability to stand, sit, or walk for extended periods
  • capacity to lift, carry, push, or pull objects up to 50 pounds
  • strong attention to detail
  • excellent communication skills
  • ability to work independently and as part of a team

Job Duties

  • maintaining the cleanliness and appearance of guest rooms and public areas
  • stocking housekeeping carts with necessary supplies
  • promptly responding to guest requests and needs
  • cleaning and sanitizing bathrooms, bedrooms, and common areas
  • following health and safety guidelines
  • reporting any maintenance issues or damages to management
  • adhering to company policies and professional standards

Job Criteria

Experience

Entry Level (1-2 years)


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