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Job Overview
Compensation
Hourly
Range $15.25 - $20.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
Ulta Beauty is the largest North American beauty retailer and a premier destination for cosmetics, fragrance, skincare products, hair care products, and salon services. With over 25,000 products from approximately 500 well-established and emerging beauty brands, Ulta Beauty caters to all beauty needs across every category and price point, including its own private label. Their stores also feature full-service salons providing hair, skin, brow, and makeup services to deliver a comprehensive beauty experience to customers. The company combines robust industry expertise with a strong commitment to building authentic community, fostering a real sense of belonging, and leading innovative breakthroughs destined... Show More
Job Requirements
- Work a flexible schedule to include days, evenings, weekends, and holidays
- Continuous mobility throughout the store during shift
- Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
- Continuous lifting and/or moving up to 10 lbs. during shift
- Continuous coordination and manipulation of objects during shift
- Frequent use of a computer, telephonic devices, and related office supplies
Job Qualifications
- High school diploma is preferred
- 1 year of relevant work experience or equivalent combination of education and relevant work experience
- Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System)
- Demonstrate significant competency in sales, products, and service
- Ability to build and maintain strong customer relationships
- Strong communication skills
- Ability to troubleshoot
- Ability to work independently and as part of a team
Job Duties
- Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty
- Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service
- Courteously handle sales, refunds and exchanges
- Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon
- Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests
- Influence and support service providers in the execution of their daily appointment pages, rebooking, and new guest acquisition behaviors
- Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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