Guest Coordinator

Ulta Beauty is the largest North American beauty retailer and a premier destination for cosmetics, fragrance, skincare products, hair care products, and salon services. With over 25,000 products from approximately 500 well-established and emerging beauty brands, Ulta Beauty caters to all beauty needs across every category and price point, including its own private label. Their stores also feature full-service salons providing hair, skin, brow, and makeup services to deliver a comprehensive beauty experience to customers. The company combines robust industry expertise with a strong commitment to building authentic community, fostering a real sense of belonging, and leading innovative breakthroughs destined to revolutionize the beauty industry. Ulta Beauty focuses on providing robust organizational support, continuous investment, and personal empowerment opportunities for its employees, all within a context of stability and strength.

The role of Guest Coordinator at Ulta Beauty plays a key part in enhancing the services business through direct guest engagement, both in-person and over the phone. This position is responsible for representing Ulta Beauty’s brand image, products, and culture while assisting the Experience Manager and Assistant Services Manager in driving performance, people, and process goals. The Guest Coordinator contributes directly to meeting or exceeding sales targets related to retail and salon services, guest loyalty programs, and omni-channel sales. They provide exceptional guest service by warmly acknowledging customers, managing salon bookings and traffic flow, and handling transactions such as sales, refunds, and exchanges courteously. By informing guests about current promotions, events, and service offerings, and making knowledgeable product recommendations, Guest Coordinators actively build and support the services business.

This role also involves supporting service providers with appointment management and new guest acquisition, helping execute in-store events, and continuously updating knowledge on industry trends, products, and services to enhance guest consultations. The Guest Coordinator fosters an inclusive and collaborative team environment, communicates stylist goals, builds professional relationships, and promotes loyalty programs to deepen guest engagement. The role requires adherence to Ulta Beauty policies, safety, sanitation guidelines, and dress codes while maintaining high operational standards and protecting company assets through loss prevention practices. This position requires a passion for the beauty industry, exceptional communication, technical proficiency with point of sale and booking systems, and the ability to work independently as well as part of a team. Flexible availability including evenings, weekends, and holidays is essential. Guest Coordinators enjoy mobility throughout the store during shifts, frequently standing and moving light loads, and interacting extensively with technology and guests. The company supports workplace accommodations for associates with disabilities to ensure an inclusive workplace. This comprehensive position offers a unique opportunity to contribute to the future of beauty services within a thriving and innovative retail environment.