Guest Coordinator

Ulta Beauty is the largest North American beauty retailer and a premier destination for cosmetics, fragrance, skin care products, hair care products, and salon services. With more than 25,000 products from approximately 500 well-known and emerging beauty brands, including its own private label, Ulta Beauty offers a vast selection to meet diverse beauty needs. The company operates both physical stores and an online platform, ensuring broad access to beauty products and services for customers. Each store features a full-service salon providing hair, skin, brow, and makeup services, helping Ulta Beauty stand out as a leader in the beauty services industry. The company is committed to diversity and inclusion in its hiring processes, welcoming qualified applicants from all backgrounds in compliance with fair chance hiring laws across various jurisdictions.

The Guest Coordinator plays a vital role in the Ulta Beauty team by engaging guests through personalized interactions both in-store and over the phone. This role focuses on promoting Ulta Beauty’s services by providing exceptional guest service, managing appointment bookings, and supporting salon operations. The Guest Coordinator is responsible for contributing to the store’s sales goals related to retail and service sales, guest loyalty, and omni-channel sales. They handle guest inquiries and concerns courteously, assisting with product and service recommendations tailored to individual guest needs. Additionally, they support service providers by helping manage appointments, driving rebookings, and encouraging new guest acquisition. This position requires a passion for the beauty industry, excellent communication skills, and the ability to learn and effectively share knowledge about Ulta Beauty’s products and services.

In this role, the Guest Coordinator also fosters a positive and inclusive environment for teammates and guests alike. They work collaboratively with managers, associates, stylists, and skin therapists to ensure a seamless and satisfying guest experience. They are knowledgeable about current promotions and events, use Ulta Beauty’s scheduling and operational tools, and contribute to maintaining high standards of cleanliness and safety within the store environment. The Guest Coordinator is expected to adhere to company policies, procedures, and compliance standards, including safety and infection control measures following state board guidelines.

This position offers an opportunity to be part of a nationally recognized beauty retailer committed to empowering its associates through personal growth and professional development. Ulta Beauty provides a supportive workplace environment where associates are encouraged to stay informed about industry trends and continuously improve their skills. The role requires flexibility with scheduling, including availability for days, evenings, weekends, and holidays, enabling the store to deliver excellent service when guests need it most. The pay range for the Guest Coordinator position is between $16.90 and $21.50 per hour, depending on factors such as education, experience, certifications, shift, and location. Full-time associates may be eligible for a comprehensive benefits package that includes paid time off, health, dental, vision, life, and disability insurance. Part-time associates are eligible for dental, vision, life, and disability benefits.