Job Overview
Compensation
Hourly
Range $16.00 - $21.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) retirement plan
flexible schedule
Professional development opportunities
Job Description
Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products, and salon services. Since its inception, Ulta Beauty has been dedicated to offering an extensive assortment of over 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including its own private label. The company is widely recognized for its commitment to creating an inviting and inclusive environment where beauty enthusiasts of all backgrounds can discover and explore products and services that enhance their personal style and confidence. Each Ulta Beauty store also features a full-service salon providing expert hair, skin, brow, and makeup services, making it a comprehensive destination for beauty needs. This unique combination of retail and salon services positions Ulta Beauty as a leader in the beauty industry, devoted to inspiring beauty and empowering guests to express themselves.
The company champions a culture that balances deliberate purpose with visionary innovation, led by some of the industry's most esteemed beauty leaders. Ulta Beauty prides itself on fostering authentic communities and a genuine sense of belonging among its guests and associates. The organizational philosophy is grounded in robust support systems, continuous investment for growth, and ample personal development opportunities, all maintained within a framework of unwavering corporate strength and stability. The future of beauty services at Ulta Beauty is defined by transformational changes and strategic initiatives that revolutionize how beauty services are delivered and experienced.
The Guest Coordinator role at Ulta Beauty plays a critical part in this transformative journey. The Guest Coordinator is responsible for engaging directly with guests, promoting Ulta Beauty's service business through personalized interactions both over the phone and in-person. Acting as the face of the brand, the Guest Coordinator supports the Experience Manager and Assistant Services Manager with a focus on performance in service and retail sales, people through guest service and cultivating a positive associate culture, and process adherence through operating procedures and compliance standards. This role requires a genuine passion for the beauty industry, exceptional guest service skills, and the capability to acquire and communicate salon service and product expertise effectively.
The Guest Coordinator contributes to meeting or exceeding store goals related to retail and service sales, guest loyalty programs, shrink control, and omni-channel sales metrics. Responsibilities include welcoming guests in the Salon, Haircare, and Skincare areas, handling sales transactions courteously, managing the salon phone system, resolving guest issues, and maintaining salon traffic flow. Building the services business involves informing guests about promotions and events, recommending products and services confidently, and partnering with service providers to optimize daily appointment efficiency and new guest acquisition. The position demands staying current with industry trends and product knowledge to provide guests with insightful and professional recommendations.
Moreover, the Guest Coordinator supports an inclusive and collaborative team environment by fostering strong relationships with stylists, managers, associates, and skin therapists, contributing to a well-rounded guest experience. The role ensures compliance with company policies including safety, sanitation, infection control, and dress code. The Guest Coordinator also plays a vital role in store operational standards by maintaining cleanliness, managing supplies, supporting loss prevention efforts, and executing operational tasks as directed.
This position requires flexibility to work varied schedules, including days, evenings, weekends, and holidays, along with physical stamina to be continuously mobile and perform tasks that involve standing, bending, reaching, and lifting up to 10 pounds. Communication, technology proficiency with point-of-sale systems and booking tools, problem-solving skills, and a collaborative spirit are essential attributes. Ulta Beauty is committed to providing reasonable accommodations to qualified individuals with disabilities, emphasizing an inclusive workplace that supports all employees to perform their best. Joining Ulta Beauty as a Guest Coordinator offers an exciting opportunity to be part of an acclaimed beauty retailer that is reshaping the future of beauty services and creating extraordinary experiences for guests every day.
The company champions a culture that balances deliberate purpose with visionary innovation, led by some of the industry's most esteemed beauty leaders. Ulta Beauty prides itself on fostering authentic communities and a genuine sense of belonging among its guests and associates. The organizational philosophy is grounded in robust support systems, continuous investment for growth, and ample personal development opportunities, all maintained within a framework of unwavering corporate strength and stability. The future of beauty services at Ulta Beauty is defined by transformational changes and strategic initiatives that revolutionize how beauty services are delivered and experienced.
The Guest Coordinator role at Ulta Beauty plays a critical part in this transformative journey. The Guest Coordinator is responsible for engaging directly with guests, promoting Ulta Beauty's service business through personalized interactions both over the phone and in-person. Acting as the face of the brand, the Guest Coordinator supports the Experience Manager and Assistant Services Manager with a focus on performance in service and retail sales, people through guest service and cultivating a positive associate culture, and process adherence through operating procedures and compliance standards. This role requires a genuine passion for the beauty industry, exceptional guest service skills, and the capability to acquire and communicate salon service and product expertise effectively.
The Guest Coordinator contributes to meeting or exceeding store goals related to retail and service sales, guest loyalty programs, shrink control, and omni-channel sales metrics. Responsibilities include welcoming guests in the Salon, Haircare, and Skincare areas, handling sales transactions courteously, managing the salon phone system, resolving guest issues, and maintaining salon traffic flow. Building the services business involves informing guests about promotions and events, recommending products and services confidently, and partnering with service providers to optimize daily appointment efficiency and new guest acquisition. The position demands staying current with industry trends and product knowledge to provide guests with insightful and professional recommendations.
Moreover, the Guest Coordinator supports an inclusive and collaborative team environment by fostering strong relationships with stylists, managers, associates, and skin therapists, contributing to a well-rounded guest experience. The role ensures compliance with company policies including safety, sanitation, infection control, and dress code. The Guest Coordinator also plays a vital role in store operational standards by maintaining cleanliness, managing supplies, supporting loss prevention efforts, and executing operational tasks as directed.
This position requires flexibility to work varied schedules, including days, evenings, weekends, and holidays, along with physical stamina to be continuously mobile and perform tasks that involve standing, bending, reaching, and lifting up to 10 pounds. Communication, technology proficiency with point-of-sale systems and booking tools, problem-solving skills, and a collaborative spirit are essential attributes. Ulta Beauty is committed to providing reasonable accommodations to qualified individuals with disabilities, emphasizing an inclusive workplace that supports all employees to perform their best. Joining Ulta Beauty as a Guest Coordinator offers an exciting opportunity to be part of an acclaimed beauty retailer that is reshaping the future of beauty services and creating extraordinary experiences for guests every day.
Job Requirements
- Work a flexible schedule including days, evenings, weekends, and holidays
- Continuous mobility throughout the store during shift
- Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
- Continuous lifting and/or moving up to 10 lbs during shift
- Continuous coordination and manipulation of objects during shift
- Frequent use of computer, telephonic devices, and related office supplies
Job Qualifications
- High school diploma preferred
- 1 year of relevant work experience or equivalent combination of education and experience
- Proficient with basic technology such as Point of Sale systems, Apple devices, and Services Booking System
- Demonstrate competency in sales, products, and service
- Ability to build and maintain strong customer relationships
- Strong communication skills
- Ability to troubleshoot
- Ability to work independently and as part of a team
Job Duties
- Contribute to meeting or exceeding store goals related to retail and service sales, guest loyalty, retail shrink, and omni-channel sales
- Provide exceptional guest service by acknowledging and assisting guests in the Salon, Haircare, and Skincare areas
- Courteously handle sales, refunds, and exchanges
- Support the services team by managing salon phone calls, guest concerns, service bookings, guest records, and salon traffic flow
- Build the services business by informing guests of promotions and events, and recommending products and services
- Influence and support service providers with daily appointment pages, rebooking, and guest acquisition
- Book appointments and support in-store events to deliver an unrivaled guest experience
- Stay informed on industry trends, products, and services during work hours
- Maintain regular attendance
- Contribute to an inclusive environment that supports teammates and guests
- Develop guest relationships and provide appropriate retail and service recommendations
- Collaborate with managers, associates, stylists, and skin therapists to grow business
- Ensure compliance with policies, procedures, and safety standards
- Maintain store operational standards, including cleanliness and supply management
- Follow loss prevention best practices
- Execute other operational tasks as directed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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