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Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2428)

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $15.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
flexible schedule

Job Description

Target is a renowned retail company committed to enriching the lives of families by making everyday life joyful and convenient. At its core, Target is a place where guests can find an exceptional shopping experience characterized by friendly service, a wide range of products, and innovative solutions both in-store and online. As a leading retailer, Target fosters a culture of engagement, inclusion, and continuous growth among its team members, encouraging them to contribute to a vibrant community and develop skills that support their career advancement. Working at Target means being part of a company that values diversity, innovation, and guest satisfaction combined with an empowering, welcoming, and collaborative work environment.

The Guest Advocate position at Target offers a dynamic and rewarding opportunity for individuals passionate about customer service and engagement. This role is essential in delivering the service culture that prioritizes guest interactions, loyalty enrollment, and maintaining store cleanliness. A Guest Advocate effectively supports guests through exceptional service at checklanes, guest services, gift registry, pick-up, and Drive Up while ensuring quality and efficiency. This hourly position starts at $15.00 USD per hour, offering a competitive wage along with various training programs designed to build strong communication, problem-solving, and customer service skills.

The role of a Guest Advocate is highly interactive and customer-focused. Team members in this position engage with guests to create inviting shopping experiences, addressing guest needs and resolving concerns with a positive and helpful attitude. They promote Target’s loyalty programs, educate guests about the Target App and digital services, and assist with online features like Order Pick-Up and Drive Up, enhancing the convenience factor for shoppers.

A typical day involves greeting guests warmly, making them aware of promotions and store activities, efficiently scanning and bagging items while following food safety guidelines, managing returns, and maintaining a clean work environment. The role demands agility to manage multiple tasks while providing accurate and friendly service. It also requires teamwork, ethical conduct, and compliance with safety and store policies.

Target looks for candidates who thrive in fast-paced, active environments and enjoy helping both guests and fellow team members. Flexibility in schedule including nights, weekends, and holidays, along with the physical ability to handle merchandise and work in varying conditions, is essential. The position encourages team members to communicate effectively, practice attentiveness to guests, and remain composed under pressure.

At Target, employees receive comprehensive training to succeed in the Guest Advocate role and are supported by a culture that values ethical conduct, safety, and continuous improvement. This role serves as a foundation for a career path within the company, offering opportunities for personal and professional growth while being part of a community-oriented and guest-centric retail environment. The combination of competitive hourly pay, ongoing training, and a supportive workplace culture makes the Guest Advocate position a great choice for individuals excited to develop customer service expertise and contribute positively to the Target brand experience.

Job Requirements

  • High school diploma or equivalent
  • ability to communicate effectively with guests and team members
  • willingness to work flexible hours including nights, weekends, and holidays
  • ability to stand and remain mobile for the duration of a shift
  • ability to lift and move merchandise weighing up to 44 pounds
  • reliable and prompt attendance
  • compliance with all safety policies and procedures
  • capability to work in varying temperature and environmental conditions

Job Qualifications

  • Communicating effectively, including using positive language and attentive to guests needs
  • welcoming and helpful attitude toward guests and other team members
  • attention to detail while prioritizing tasks
  • willingness to educate guests and engage around products and services
  • ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
  • ability to work both independently and with a team
  • capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

Job Duties

  • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
  • create a welcoming experience by greeting guests as you are completing your daily tasks
  • engage with guests in a welcoming way to help solve their specific needs
  • make the guest aware of current promos, store activities and events
  • be knowledgeable about the tools, products, and services available in the total store to solve issues for the guest and improve their experience
  • thank guests and let them know we’re happy they chose to shop at Target
  • know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed
  • scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
  • work efficiently to minimize guest wait time while maintaining guest service and accuracy
  • understand and show guests how to use the features and offerings within the Target App including Wallet
  • be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features
  • attempt every return and follow register prompts
  • partner with immediate Leaders as needed to help solve for the guest while following Target's policies and procedures
  • maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal
  • stock supplies during store open hours while being available for the guest
  • demonstrate a culture of ethical conduct, safety and compliance
  • work in a safe manner at all times
  • comply with all safety policies, best practices, and training
  • report hazards and correct where possible
  • support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties
  • all other duties based on business needs

Job Criteria

Experience

Entry Level (1-2 years)


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