Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1361)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $16.75
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
employee discount
401(k) retirement plan
flexible scheduling
Job Description
Target is a leading retail corporation known for its commitment to bringing joy and convenience to everyday life for families across the nation. With an emphasis on a welcoming culture, Target fosters a work environment emphasizing inclusion, community, and customer-focused values. As a major player in the retail industry, Target offers vast career development opportunities and comprehensive training programs designed to build essential skills for long-term professional growth. The company values teamwork, innovation, and customer engagement, making it a sought-after employer for individuals looking to thrive in a dynamic retail setting.
The Guest Advocate role at Target is pivotal in creating memorable and positive shopping experiences for guests. This full-time or part-time position offers an initial hourly rate of $16.75 USD and involves multiple customer-facing duties aimed at exceeding guest service expectations. A Guest Advocate acts as an advocate of both in-store and digital services, welcoming and assisting guests, promoting various offerings, and ensuring the store environment remains inviting and efficient. This position requires effective communication, problem-solving skills, adaptability, and a passion for helping others.
Responsibilities of the Guest Advocate include greeting guests warmly, assisting with checkouts, processing returns, educating guests on Target Loyalty programs, and facilitating digital features such as the Target App and Drive Up options. This role also emphasizes maintaining cleanliness and safety compliance throughout the store. Target provides robust training to equip Guest Advocates with knowledge of products, services, and operational procedures. Candidates for this role should possess strong interpersonal skills, enjoy active, fast-paced work environments, and be flexible with work schedules that may include nights, weekends, holidays, and peak shopping times.
Working as a Guest Advocate at Target offers an opportunity to develop valuable customer service and retail skills that can serve as a foundation for a rewarding career within the company or beyond. With a strong focus on teamwork, creativity, and ethical conduct, Target ensures employees receive support to perform their roles safely and compliantly while fostering a culture where every team member can succeed. Benefits and competitive compensation further enhance the attractiveness of this position, making Target an excellent place to work for those passionate about delivering exceptional guest experiences.
The Guest Advocate role at Target is pivotal in creating memorable and positive shopping experiences for guests. This full-time or part-time position offers an initial hourly rate of $16.75 USD and involves multiple customer-facing duties aimed at exceeding guest service expectations. A Guest Advocate acts as an advocate of both in-store and digital services, welcoming and assisting guests, promoting various offerings, and ensuring the store environment remains inviting and efficient. This position requires effective communication, problem-solving skills, adaptability, and a passion for helping others.
Responsibilities of the Guest Advocate include greeting guests warmly, assisting with checkouts, processing returns, educating guests on Target Loyalty programs, and facilitating digital features such as the Target App and Drive Up options. This role also emphasizes maintaining cleanliness and safety compliance throughout the store. Target provides robust training to equip Guest Advocates with knowledge of products, services, and operational procedures. Candidates for this role should possess strong interpersonal skills, enjoy active, fast-paced work environments, and be flexible with work schedules that may include nights, weekends, holidays, and peak shopping times.
Working as a Guest Advocate at Target offers an opportunity to develop valuable customer service and retail skills that can serve as a foundation for a rewarding career within the company or beyond. With a strong focus on teamwork, creativity, and ethical conduct, Target ensures employees receive support to perform their roles safely and compliantly while fostering a culture where every team member can succeed. Benefits and competitive compensation further enhance the attractiveness of this position, making Target an excellent place to work for those passionate about delivering exceptional guest experiences.
Job Requirements
- High school diploma or equivalent
- Previous retail or customer service experience preferred
- Ability to stand for extended periods and be mobile throughout the shift
- Ability to lift or move merchandise up to 44 pounds occasionally
- Flexible availability including nights, weekends and holidays
- Reliable and punctual attendance
- Strong communication skills
- Ability to operate point of sale systems and handheld technology
- Willingness to learn and adapt to new procedures
- Ability to maintain a safe work environment in compliance with company policies and safety standards
Job Qualifications
- Communicating effectively including using positive language and being attentive to guest needs
- Welcoming and helpful attitude toward guests and team members
- Attention to detail while prioritizing tasks
- Willingness to educate guests and engage around products and services
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology
- Ability to work independently and with a team
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within timeframes
- Experience with cash handling and checkout operations is a plus
- Familiarity with retail technology and digital service tools is preferred
Job Duties
- Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
- Create a welcoming experience by greeting guests as you are completing your daily tasks
- Engage with guests in a welcoming way to help solve their specific needs
- Make the guest aware of current promos, store activities and events
- Be knowledgeable about the tools, products and services available in the total store to solve issues for the guest and improve their experience
- Thank guests and let them know we're happy they chose to shop at Target
- Know and speak to the benefits of Target Loyalty programs with every guest and assist with sign-up as needed
- Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Understand and show guests how to use the features and offerings within the Target App including Wallet
- Be familiar with Order Pick-Up, Drive Up and online ordering and know how to direct the guest to enroll, activate and use these features
- Attempt every return and follow register prompts, partnering with leaders as needed to help solve for the guest
- Maintain a clean, clutter free work area by gathering unpurchased items and supplies
- Stock supplies during store open hours while being available for the guest
- Demonstrate a culture of ethical conduct, safety and compliance
- Work in a safe manner at all times and comply with all safety policies, best practices and training
- Support guest services such as order pick up, Drive-up orders and DU Returns and maintain compliance with laws
- Perform all other duties based on business needs
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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