Guaranteed Extra Board (GEB) Customer Service Representative - 90372425 - Kansas City, KS
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $29.29 - $39.05
Work Schedule
On-call
Benefits
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
flexible spending accounts
401k Retirement Plan
Life insurance
Paid Time Off
Education Reimbursement
public service loan forgiveness
Railroad Retirement benefits
rail pass privileges
Job Description
Amtrak is the nation’s leading passenger railroad service, connecting businesses and communities across the United States through reliable and efficient rail transportation. Employing over 20,000 diverse and energetic professionals, Amtrak is dedicated to moving America’s workforce toward the future. The company prides itself on its commitment to safety, prioritizing the well-being of passengers, employees, the public, and the operating environment. Amtrak’s success is directly linked to its dedicated workforce, which embodies values such as 'Do the Right Thing,' 'Excel Together,' and 'Put Customers First.' These core values, along with essential capabilities including Building Trust, Accountability, Effective Communication, Customer Focus, and... Show More
Job Requirements
- High School Diploma or GED
- proficiency with baggage and express operation and ability to quote rates and information
- ability to lift items up to 50lbs
- ability to push or pull a baggage cart and operate baggage equipment such as tow tractors
- skilled in processing all Amtrak ticket types and understanding tariffs
- qualified with operation of Arrow, RailRes/Stars, and QuikTrak
- familiarity with Passenger Information Display System
- excellent written and oral communication skills
- positive and good-natured attitude
- comfortable with customer interaction, public address systems, and Amtrak computer systems
Job Qualifications
- High School Diploma or GED
- skilled in processing all types of Amtrak tickets with thorough understanding of tariffs
- proficient with baggage and express operations including quoting rates
- qualified in the operation of Arrow, RailRes/Stars, and QuikTrak ticketing systems
- familiar with the Passenger Information Display System
- excellent written and oral communication skills
- ability to maintain a positive and good-natured attitude
- comfortable interacting with customers and using public address and Amtrak computer systems
Job Duties
- Cover planned and unplanned time off in the absence of other team members as part of Guaranteed Extra Board (GEB)
- greet, service, and ensure the general comfort of each passenger
- assist customers with special needs, luggage handling, and boarding trains
- promptly make ticket reports and safeguard company funds
- maintain and perform preventative care of ticket printers and Quik-Trak machines
- keep information racks filled and perform miscellaneous clerical duties related to the station
- disseminate verbal and printed passenger information including schedules, fares, routing, city highlights, tours and intermodal transportation
- ensure timely train boarding, verify ticketing and travel documentation, and enforce baggage compliance
- perform janitorial duties
- handle checked baggage, package express, and company materials in the station and on/off trains
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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