Group Services Manager (Conference Services)

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $60,959.93 - $72,155.42

Benefits

Comprehensive learning and development programs

Competitive wages

Medical insurance

Dental Insurance

Vision Insurance

Retirement Plan

Paid Time Off

Exclusive discount and travel programs

Complimentary employee meals

Discounted parking

Job Description

Four Seasons is a globally recognized leader in luxury hospitality, renowned for delivering exceptional experiences to guests, residents, and partners through an unwavering commitment to quality and genuine care. The company is powered by its people—dedicated individuals who strive for excellence, continuously improving and challenging themselves, while embracing a culture of mutual respect and kindness. Across its worldwide locations, Four Seasons fosters an environment where each team member contributes to creating memorable moments and distinguished service, elevating luxury hospitality standards.

The Four Seasons Hotel and Residences New Orleans, located in the heart of downtown along the picturesque Mississippi River, ep... Show More

Job Requirements

at least 3 years of management experience within catering or conference services
bachelors degree in sales and marketing, business or similar discipline preferred
salesforces/delphi experience preferred
proficiency in microsoft office suite
attention to detail
display exception negotiation and upselling skills
ability to organize and to proficiently read, write and communicate in english
have basic knowledge in technology including audio and visual equipment

Job Qualifications

bachelors degree in sales and marketing, business or similar discipline preferred
at least 3 years of management experience within catering or conference services
salesforces/delphi experience preferred
proficiency in microsoft office suite
attention to detail
display exception negotiation and upselling skills
ability to organize and to proficiently read, write and communicate in english
have basic knowledge in technology including audio and visual equipment

Job Duties

sell and service group and catering events for the hotel
work cohesively with the banquet and food and beverage team to deliver seamless service
drive revenue and exceed goals through upsells in banquets food and beverage and spa revenues to assigned groups
forecast food and beverage events from assigned groups
provide excellent customer service and exceed customer expectations
manage and lead follow up on rooms and food and beverage attrition
build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event
manage all aspects of events, including the room setup, catering, and other special requests
work closely with all departments to ensure seamless service delivery
oversee the execution of event, troubleshooting any issues that may arise
maintain budgets, communicating to clients about estimated expenses
prepare and distribute event documents, such as banquet event orders, diagrams, resume, budget estimates, and post-event reports
lead planning site visits

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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