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GROUP SALES MANAGER

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $60,100.00 - $73,600.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
401(k)
401(k) matching contribution
monthly fitness membership reimbursement
qualified parking and transportation tax exemption
Paid Time Off
Holidays

Job Description

Park Hyatt Chicago stands as an iconic luxury hotel, revered for its dedication to understated elegance, curated design, and profoundly personalized service. As the flagship property and the original Park Hyatt hotel, it has upheld a legacy since 1980 that emphasizes sophistication and hospitality excellence. Nestled on the breathtaking Magnificent Mile with captivating views of the historic Water Tower Park, the hotel serves as a peaceful urban retreat where art, architecture, and hospitality beautifully intertwine. Recent transformative investments of $60 million have enhanced the guest experience by reimagining rooms and suites to evoke the intimate ambiance of modern private residences, complemented by top-tier amenities such as NoMI Kitchen, Lounge & Garden, NoMI Spa, and a distinguished contemporary art collection. Recognized with a coveted Forbes Four-Star Rating and honored as the #1 Hotel in Chicago by the 2025 Travel + Leisure World's Best Awards, Park Hyatt Chicago continues to be a premier choice among luxury travelers and one of the finest hospitality destinations across the United States. Park Hyatt Chicago is an integral member of the Hyatt family, fostering a corporate culture steeped in empathy, integrity, and the pursuit of excellence. Its workforce is empowered to express their authentic identities daily and unite under a shared passion to craft exceptional guest experiences. This commitment to meaningful hospitality differentiates the hotel and inspires those who crave a purposeful career in luxury service. We invite talented professionals to be part of this unique environment where the standards for luxury are continuously set higher.

The role of Group Sales Manager at Park Hyatt Chicago offers a remarkable opportunity to propel group revenue growth by employing sophisticated sales strategies and cultivating meaningful client partnerships. This position entails representing the Park Hyatt Chicago brand with confidence, integrity, and an intimate knowledge of luxury hospitality standards, ensuring that every client engagement reflects the refined elegance expected by our esteemed guests. Ideal candidates for this role are experienced sales professionals who excel in dynamic, fast-paced settings and are motivated to build lasting business relationships with corporate clients, event planners, and group organizers. Responsibilities include developing and executing innovative sales plans, identifying and nurturing new business opportunities through strategic outreach and networking, and maintaining strong ties with existing clients to enhance loyalty and repeat business. Collaboration is key, working alongside the Director of Sales, Events & Marketing and the Director of Revenue Management to formulate impactful pricing tactics and bespoke package offerings. The Group Sales Manager also crafts compelling presentations and proposals that illustrate the unique luxury services of Park Hyatt Chicago, while partnering with hotel departments to guarantee seamless event execution aligned with the brand's prestigious standards. Staying abreast of market trends, competitor activity, and emerging opportunities is critical for positioning Park Hyatt Chicago as the premier destination for luxury group experiences. In return for your expertise and dedication, the role offers a competitive base salary ranging from $60,100 to $73,600, commensurate with experience, and a host of benefits designed to support your well-being and professional growth.

Job Requirements

  • Bachelor’s degree in hospitality management, business, or related field preferred
  • 2-5 years of experience in group sales within the luxury hospitality industry
  • Proven ability to develop strategic sales plans
  • Strong client relationship management skills
  • Exceptional verbal and written communication skills
  • Proficiency in Microsoft Office and sales platforms such as Envision
  • Ability to manage multiple leads and deadlines effectively
  • Willingness to work flexible hours including site visits and client events
  • Commitment to luxury brand standards and guest service excellence

Job Qualifications

  • 2-5 years of experience in group sales within the luxury hospitality industry, preferably with a globally recognized brand or five-star property
  • Bachelor’s degree in Hospitality Management, Business, or a related field preferred
  • Additional certifications in sales or revenue management are a plus
  • Proven ability to develop strategic sales plans, cultivate high-value client relationships, and drive consistent revenue growth through proactive engagement
  • Unwavering dedication to delivering personalized, detail-oriented service that exceeds the expectations of luxury group and corporate clients
  • Exceptional verbal and written communication skills, with the ability to present with confidence, negotiate effectively, and collaborate cross-functionally
  • Expertise in managing multiple leads, contracts, and timelines with precision, ensuring seamless client experiences from inquiry to execution
  • Strong understanding of group pricing, forecasting, and revenue strategy, with proficiency in Microsoft Office, Envision, or similar sales platforms
  • Commitment to upholding the highest standards of hospitality, aligned with the refined and elevated experience that defines the Park Hyatt brand
  • Resourceful and solution-oriented, able to navigate challenges gracefully while maintaining the integrity of the client and guest experience
  • Availability to support site visits, client events, and internal planning meetings outside of standard hours as needed
  • Genuine enthusiasm for luxury travel, sales strategy, and service excellence, with a drive to represent Park Hyatt Chicago at the highest level

Job Duties

  • Develop and execute innovative sales strategies to achieve and exceed group revenue goals
  • Identify, qualify, and cultivate new business opportunities through proactive outreach, strategic networking, and industry events
  • Foster strong, ongoing relationships with existing clients, promoting loyalty and repeat business through exceptional service and tailored solutions
  • Collaborate closely with the Director of Sales, Events & Marketing and the Director of Revenue Management to develop impactful pricing strategies and customized packages
  • Deliver compelling presentations and proposals that highlight Park Hyatt Chicago’s distinct offerings, luxury accommodations, and bespoke service
  • Partner with hotel departments to ensure the flawless planning and execution of group events, ensuring each touchpoint aligns with our brand standards
  • Stay informed on market trends, competitive landscape, and emerging opportunities to position Park Hyatt Chicago as the premier choice for luxury group experiences

Job Criteria

Experience

Mid Level (3-7 years)


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