Group Reservations & Group Dining Manager

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $40,600.00 - $66,900.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Flexible work schedule

Job Description

About:

This position is offered by a distinguished hotel chain known for its commitment to exceptional guest experiences and outstanding hospitality services. With a reputation for luxury accommodations, top-notch dining options, and a welcoming atmosphere, the company excels in hosting a broad range of events from intimate meetings to large-scale group gatherings. Leveraging years of industry expertise, this hotel brand focuses on innovation within guest services and operational excellence, making it a preferred destination for business and leisure travelers alike. Employees in this organization benefit from a collaborative culture that emphasizes professional growth, diversity, and inclusion. The company employs adva... Show More

Job Requirements

Bachelor's degree in hospitality management, business or related field preferred
Minimum 2-4 years of hotel reservations, group sales, or event coordination experience
Strong knowledge of property management systems and reservation systems
Experience with Opera, Open Table, SevenRooms preferred
Excellent communication, organizational, and negotiation skills
High attention to detail and ability to multitask in a fast-paced environment
Strong analytical skills with ability to forecast, track, and manage group pickup and dining commitments
Proven team player with ability to collaborate across multiple departments
Must be able to qualify for licenses and permits required by federal, state and local regulations
Must be able to work under time constraints and meet established deadlines
Must regularly lift and move up to 30 pounds, and have the ability to push, pull, reach, bend, twist, kneel and balance
Ability to work indoors in climate-controlled environment exposed to noise, dust and smoke

Job Qualifications

Bachelor's degree in hospitality management, business or related field preferred
Minimum 2-4 years of experience in hotel reservations, group sales, or event coordination
Strong knowledge of property management and reservation systems
Experience with Opera, Open Table, SevenRooms preferred
Excellent communication and organizational skills
Strong negotiation skills
Ability to multitask and manage heavy workloads efficiently
Strong analytical and forecasting abilities
Experience collaborating with multiple departments
Technical knowledge of Food and Beverage management systems preferred
Technical knowledge of data analytics systems preferred
Exceptional customer service and interpersonal skills
Expertise in Word, Excel, and Encore/Spirit
Understanding of rooms merchandising and yield management processes
Supervisory experience

Job Duties

Manage and oversee all group reservation requests from inquiry through final departure, including both room blocks and dining arrangements
Review and input group contracts, ensuring accuracy in room blocks, rates, dining commitments, billing, and concessions
Partner with the Food & Beverage and Events teams to coordinate group dining requests, including pre-set menus, restaurant buyouts, and dietary requirements
Monitor group pickup, adjust room and dining inventory, and released unused space in coordination with Revenue Management and F&B Leadership
Serve as the primary contact for group coordinators and clients regarding reservations, rooming lists, dining schedules, and changes
Communicate group details effectively with internal departments (Front Office, Housekeeping, Catering, Restaurants, Finance)
Ensure deposits, pre-payments, and billing instructions for both rooms and dining are accurate and processed according to contract
Collaborate with Sales and Revenue teams to maximize occupancy and restaurant revenue while minimizing group wash
Prepare and distribute group-related reports (pick up reports, forecast, rooming list, dining reservations)
Train and support reservation associates on group booking and dining procedures
Ensure compliance with brand standards, company policies, and guest data privacy requirements
Resolve guest and client issues related to group reservations or dining in a timely and professional manner
Establish initial contact with customers at file turnover
Maintain relationships with customers up to arrival, handling no-show and wash history, managing changes to rooming lists, and tracking inventory for individual calling groups
Prepare and submit group rooms recap reports, including tracking/posting of group comps and rebate/commission calculations
Possess expert knowledge of Word, Excel and Encore/Spirit
Exhibit excellent multi-tasking, organizational, and time-management skills
Monitor cutoff dates to prevent unauthorized bookings at group rates
Review arrival/departure patterns, room block details, and rates to ensure accurate system input
Serve as liaison between reservations and meeting planners and tour operators
Manually charge deposits when automated rules are incorrect
manage PM accounts and coordinate credit card authorizations with Accounting
Run daily arrival reports to confirm billing accuracy, resolve issues, and manage special requests
Provide excellent customer service interfaces
Understand rooms merchandising and yield management processes
Greet and welcome clients, lead room tours if necessary
Participate in all group and pre-arrival meetings including BEO and pre-conferences
Supervise Group Reservations Coordinators.

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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