Group Reservations & Group Dining Manager

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $40,600.00 - $66,900.00

Work Schedule

Standard Hours

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Employee Discounts

Professional Development

Job Description

This job opportunity is with a distinguished hospitality establishment specializing in hotel accommodations and group event services. Renowned for its commitment to guest satisfaction and operational excellence, the company has built a reputation as a premier provider in the hospitality industry. The organization prioritizes attentive service and innovative solutions to create memorable experiences for their guests in both lodging and dining facilities. As an integral player in the group reservation and event coordination sector, this establishment supports dynamic interaction across multiple departments to deliver seamless and successful group experiences.

The Group Reservations Manager plays a pivotal role within this e... Show More

Job Requirements

Bachelor's degree in hospitality management business or related field preferred
Minimum 2-4 years of hotel reservations group sales or event coordination experience
Strong knowledge of property management systems and reservations systems
Experience with Opera Open Table SevenRooms preferred
Excellent communication organizational and negotiation skills
High attention to detail and ability to multitask in a fast-paced environment
Strong analytical skills with the ability to forecast track and manage group pickup and dining commitments
Team players with proven ability to collaborate across multiple departments
Must be able to qualify for licenses and permits required by federal state and local regulations
Must be able to work under time constraints and within established deadlines
Must regularly lift and move up to 30 pounds and must have ability to push pull reach bend twist kneel and balance when performing job duties in varying work areas such as confined spaces
Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise dust and smoke

Job Qualifications

Bachelor's degree in Hospitality Management Business or related field preferred
Minimum 2-4 years of hotel reservations group sales or event coordination experience
Strong knowledge of property management systems and reservations systems including Opera Open Table SevenRooms preferred
Excellent communication organizational and negotiation skills
High attention to detail and ability to multitask in a fast-paced environment
Strong analytical skills with ability to forecast track and manage group pickup and dining commitments
Team player with proven ability to collaborate across multiple departments

Job Duties

Manage and oversee all group reservation requests from inquiry through final departure including room blocks and dining arrangements
Review and input group contracts ensuring accuracy in room blocks rates dining commitments billing and concessions
Partner with Food and Beverage and Events teams to coordinate group dining requests including pre-set menus restaurant buyouts and dietary requirements
Monitor group pickup adjust room and dining inventory and released unused space in coordination with Revenue Management and F and B Leadership
Serve as the primary contact for group coordinators and clients regarding reservations rooming lists dining schedules and changes
Communicate group details effectively with internal departments Front Office Housekeeping Catering Restaurants Finance
Ensure deposits pre-payments and billing instructions for both rooms and dining are accurate and processed according to contract
Collaborate with Sales and Revenue teams to maximize occupancy and restaurant revenue while minimizing group wash
Prepare and distribute group-related reports including pick up reports forecast rooming list and dining reservations
Train and support reservation associates on group booking and dining procedures
Ensure compliance with brand standards company policies and guest data privacy requirements
Resolve guest and client issues related to group reservations or dining in a timely and professional manner
Establish initial contact with customer at file turnover
Maintain relationship with customer up to arrival for all matters pertaining to guest room usage including obtaining no-show and wash history managing changes to rooming lists and tracking inventory for individual calling groups
Prepare and submit group rooms recap reports including tracking posting of group comps and rebate commission calculations
Expert knowledge of Word Excel and Encore Spirit
Excellent multi-tasking and organizational skills
Excellent time-management skills
Monitor cutoff dates to prevent unauthorized bookings at group rates
Review arrival departure patterns room block details and rates to ensure accurate system input
Serve as liaison between reservations and meeting planners and tour operators
Manually charge deposits when automated rules are incorrect manage PM accounts and coordinate credit card authorizations with Accounting
Run daily arrival reports to confirm billing accuracy resolve issues and manage special requests
Excellent customer service and interface skills
Understanding of rooms merchandising and yield management processes
Greet and welcome clients to the property lead room tours if sales or hotel management is not available
Partake in all meetings related to group and pre-arrival including BEO pre-con and more

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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