Group Leader - Customer Service

CSL Plasma is a leading global biopharmaceutical company specializing in the collection and manufacturing of life-saving plasma-derived therapies. Operating one of the world’s largest and most advanced plasma donation networks, CSL Plasma boasts nearly 330 donation centers across the United States and Europe. As a subsidiary of CSL, a global biopharma giant headquartered in Melbourne, Australia, this organization is at the forefront of medical innovation and patient care. With over 29,000 employees worldwide, CSL Plasma is committed to high standards of operational excellence, donor safety, and quality assurance. Their plasma products are essential in treating numerous medical conditions, serving patients in more than 100 countries globally.

The company’s employee-centric culture values inclusion and belonging, ensuring a diverse and supportive workplace where innovation and empathy thrive. CSL Plasma emphasizes continuous training, career development, and fostering strong connections with donors and patients alike. Employees are empowered with competitive benefits including healthcare options, paid time off, and retirement savings plans, ensuring a rewarding work environment.

This full-time position is based in Gresham, Oregon, and falls under the Plasma Operations category, specifically within Plasma Center Operations. The role focuses on efficiently facilitating donor flow by managing and coaching reception staff while supporting plasma collection processes. The incumbent is responsible for assisting qualified donors through the screening process to ensure donor eligibility and safety. This includes conducting health screenings, answering donor questions, and adhering to standard operating procedures that govern plasma collection centers.

Key responsibilities include registering qualified, applicant, and transfer donors, educating new donors on the importance and use of plasma-derived therapies, and maintaining clear and accurate donor records in the electronic management system. The role demands attention to detail with equipment calibration and troubleshooting to minimize downtime and ensure the highest safety standards. Additionally, the role includes mentoring and guiding reception staff on technical and operational procedures to optimize center workflow.

This position requires an individual capable of managing multiple tasks within a fast-paced and dynamic environment, often involving direct donor interaction and team coordination. The candidate should possess strong communication skills to handle inquiries via telephone and in-person, all while maintaining confidentiality and compliance with health and safety regulations. A high level of manual dexterity and the ability to occasionally lift up to 25 pounds is also necessary, reflecting the physical nature of the work.

CSL Plasma supports its employees with comprehensive benefits effective from the first day of employment, including health, dental, and vision coverage, life insurance, disability benefits, and paid time off for vacations and illness. This role offers an opportunity to contribute to both the health community and one of the most respected companies in the biopharma sector. Individuals passionate about healthcare services, patient interaction, and teamwork will find this position both fulfilling and impactful.