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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $32.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Bonuses
Job Description
Marriott Marquis Houston is a premier luxury hotel located in the heart of Houston, Texas, at 1777 Walker Street. Part of the globally renowned Marriott International portfolio, this flagship property offers an exceptional hospitality experience marked by elegance, comfort, and modern amenities. Renowned for its commitment to outstanding guest service and unforgettable experiences, Marriott Marquis Houston combines state-of-the-art facilities with a vibrant atmosphere to serve business travelers, groups, and leisure guests alike. As part of Marriott International, the hotel benefits from the strength, resources, and innovation of a leading global hospitality company dedicated to elevating the art of service and... Show More
Job Requirements
- High school diploma or GED
- 5 years experience in sales and marketing, guest services, front desk or related area
- OR 2-year degree from accredited university in Business Administration, Marketing, Hotel and Restaurant Management or related major
- 3 years experience in sales and marketing, guest services, front desk or related area
- Excellent communication and interpersonal skills
- Strong organizational skills
- Ability to work full time
- Bonus eligible
- No remote work
Job Qualifications
- High school diploma or GED with 5 years experience in sales and marketing, guest services, front desk or related area
- OR 2-year degree from accredited university in Business Administration, Marketing, Hotel and Restaurant Management or related major with 3 years experience in sales and marketing, guest services, front desk or related area
- Knowledge of property operations is preferred
- Strong organizational and communication skills
- Ability to manage multiple tasks and prioritize effectively
- Exceptional customer service skills
- Proficient in using sales and booking software
Job Duties
- Manage operational preparation for group bookings including deposits, room blocks, rooming lists, cutoff dates, waitlists, overflow accommodations, rooming requests, contact relationships and ticketing needs
- Check for accuracy on all booking sheets and contracts to verify compliance with operational guidelines
- Maintain organized and accurate files on each group account and monitor daily progress
- Provide various reports and communications to Sales, Convention Services, Call Center, Travel Industry Sales, Front Office and Accounting
- Act as primary Rooms Division contact in advance planning meetings and communicate pertinent information across departments
- Manage receipt and entry of group rooming lists by deadline, verify and document information, and release unused inventory
- Attend pre-convention meetings, bill reviews and site visits for assigned groups
- Use discretion and judgment in dealing with group contacts both on phone and in operational environments including contractual obligations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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