Group Housing Manager(NE)

Marriott Marquis Houston is a premier luxury hotel located in the heart of Houston, Texas, at 1777 Walker Street. Part of the globally renowned Marriott International portfolio, this flagship property offers an exceptional hospitality experience marked by elegance, comfort, and modern amenities. Renowned for its commitment to outstanding guest service and unforgettable experiences, Marriott Marquis Houston combines state-of-the-art facilities with a vibrant atmosphere to serve business travelers, groups, and leisure guests alike. As part of Marriott International, the hotel benefits from the strength, resources, and innovation of a leading global hospitality company dedicated to elevating the art of service and making every stay memorable.

This full-time Management position within the Sales and Marketing department is pivotal for ensuring the smooth coordination and management of group housing operations. The role mainly involves managing all room aspects of assigned group bookings, including handling rooming lists, overseeing contractual obligations, and coordinating with various internal departments and clients. This position demands both operational expertise and exceptional customer service skills to deliver a seamless group booking experience. Offering a competitive pay range of $25.77 to $32.69 per hour, this role is also bonus-eligible, reflecting Marriott's commitment to recognizing and rewarding performance.

As part of your responsibilities, you will use discretion and judgment when working with group contacts, both via phone and in operational environments. You will manage the receipt and entry of group rooming lists by their contractual deadlines, ensuring accuracy and compliance with inventory controls. Any necessary adjustments, such as releasing unused rooms back into general sale or verifying increases in inventory availability, will be your responsibility to communicate clearly and promptly. Your role will involve meticulous management of booking sheets and contracts to align with operational guidelines, including rate structures, deposit deadlines, and overall inventory availability.

You will serve as the primary Rooms Division contact for assigned groups, participating in advance planning meetings and collaborating closely with departments such as Revenue Management, Accounting, Sales, Convention Services, and Front Office. This cross-departmental collaboration ensures that the client’s needs are met effectively and the hotel operates smoothly. Additionally, you will prepare and maintain organized, accurate files on each group account, monitor daily account progress, and deliver detailed reports and updates to key stakeholders.

Customer service excellence is at the core of this position. You will execute outstanding service to drive customer satisfaction and loyalty by understanding clients’ needs and recommending suitable services. Upholding Marriott’s Service and Relationship Strategy, you will play a critical role in fostering long-term client relationships and expanding account share. Participation in pre-convention meetings, bill reviews, site visits, and training programs are also integral parts of this role, supporting your professional development and ability to excel.

Marriott International prides itself on fostering an inclusive, diverse workplace where all associates feel valued and supported. Marriott Marquis Houston embodies these values by promoting a rich blend of culture, talent, and experiences from its associates, ensuring a welcoming environment for all. If you seek a dynamic hospitality career where you can belong to a global team, enhance your skills, and be part of a legacy of exceptional service, this opportunity offers the ideal platform to become the best version of yourself and help deliver Marvelous Hospitality - Always.