Group Housing Coordinator

W Hotels, a prestigious brand under Marriott International, is renowned globally for redefining luxury hospitality by blending innovation, contemporary style, and an authentic guest experience. Based in Austin, Texas, at 200 Lavaca Street, this vibrant location embraces the dynamic culture of the city, offering guests an atmosphere where luxury meets creativity. Marriott International is committed to fostering a diverse, inclusive, and welcoming work environment, ensuring equal opportunity for all employees and a celebration of varied backgrounds and experiences. Through their global network and portfolio of brands, they provide unmatched opportunities for personal and professional growth while delivering world-class hospitality experiences to guests worldwide.

The Reservations Agent role at W Hotels is a full-time, non-management position that offers a competitive pay rate of $22.80 per hour. This crucial position involves processing all room reservations, special requests, changes, and cancellations communicated via phone, fax, or email. The Reservations Agent functions as a key point of contact for guests, ensuring their reservation needs are accurately met with the appropriate room types, availability, and rates. The role demands a thorough understanding of the hotel's policies, including guarantee, cancellation, and special rate conditions. Additionally, the Reservations Agent must be adept at upselling and employing sales techniques to maximize hotel revenue.

Beyond processing reservations, the agent will manage VIP guest information, maintain accurate records, and coordinate interdepartmental communication to resolve guest-related reservation issues promptly and effectively. Proficiency in using reservation systems and managing group booking blocks is essential to maintain organized files and ensure room availability. The agent is also responsible for setting up appropriate billing accounts in accordance with company accounting policies.

This position requires adherence to Marriott’s high standards of professionalism, including maintaining a polished appearance and confidentiality of proprietary information. The Reservations Agent embodies the company’s values by greeting guests warmly, anticipating their service needs, and providing assistance, including to guests with disabilities. Clear, professional communication skills are necessary for both verbal and written interactions, including telephone etiquette and documentation.

Working collaboratively with team members to achieve common goals and maintaining positive workplace relationships are valued aspects of this role. Attention to quality standards, ability to read and verify information accurately, and physical capability to handle light lifting are additional attributes that contribute to success in this position. The Reservations Agent role at W Hotels presents an excellent opportunity for individuals seeking a dynamic front-of-house position within a globally recognized hospitality brand, offering personal growth, skill development, and being part of an exceptional team dedicated to delivering memorable guest experiences.