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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $28.12 - $28.87
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Marriott Marquis Chicago is a prestigious hotel located in the heart of Chicago, Illinois, known for providing exceptional hospitality and luxury accommodations to travelers from around the world. As part of Marriott International, a global leader in the lodging industry, Marriott Marquis Chicago offers a sophisticated and welcoming environment for both leisure and business guests. This full-service hotel features modern amenities, exquisite dining options, and distinguished event spaces, ensuring a memorable experience for every visitor. Marriott International is committed to excellence, diversity, and inclusion, fostering an environment where associates feel valued and empowered to grow their careers. The company embraces... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience
- Ability to process reservation requests accurately
- Strong communication skills
- Ability to maintain confidentiality
- Professional appearance
- Ability to work as part of a team
Job Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience
- Strong communication skills
- Ability to operate reservation systems proficiently
- Customer service oriented
- Detail minded
Job Duties
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities, services and room accommodations
- Follow sales techniques to maximize revenue
- Communicate information regarding designated VIP reservations
- Input and access data in reservation system
- Respond to challenges found for accommodating rooming requests by communicating with appropriate individual or department
- Oversee accuracy of room blocks and reservations
- Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups
- Set-up proper billing accounts according to accounting policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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