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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives
Job Description
W Scottsdale, located at 7277 E Camelback Rd, Scottsdale, Arizona, United States, is part of the renowned W Hotels portfolio, which is under Marriott International. W Hotels are known worldwide for their innovative approach to luxury hospitality, combining stylish design with high-energy environments that cater to contemporary travelers seeking unique and immersive experiences. As a dynamic and upscale hotel brand, W Scottsdale offers a vibrant atmosphere and exceptional services to guests from all over the world. The hotel is strategically located in a bustling area of Scottsdale, making it a preferred destination for both leisure and business travelers. The property... Show More
Job Requirements
- high school diploma or G.E.D. equivalent
- at least 1 year of related work experience
- ability to communicate clearly and professionally
- knowledge of reservation processes and hotel policies
- basic computer skills
- ability to work full-time
- physical ability to handle objects weighing up to 10 pounds
- commitment to follow company policies and maintain confidentiality
Job Qualifications
- high school diploma or G.E.D. equivalent
- at least 1 year of related work experience
- no supervisory experience
- strong communication skills
- customer service orientation
- proficiency in reservation systems
- ability to handle multiple tasks efficiently
- attention to detail
Job Duties
- process all reservation requests, changes, and cancellations received by phone, fax, or mail
- identify guest reservation needs and determine appropriate room type
- verify availability of room type and rate
- explain guarantee, special rate, and cancellation policies to callers
- accommodate and document special requests
- answer questions about property facilities, services, and room accommodations
- follow sales techniques to maximize revenue
- communicate information regarding designated VIP reservations
- input and access data in reservation system
- respond to challenges in accommodating rooming requests
- oversee accuracy of room blocks and reservations
- input group rooming lists using reservation systems
- revise room blocks to maintain available rooms
- keep organized files of all groups
- set up proper billing accounts according to accounting policies
- follow all company policies and procedures
- maintain confidentiality of proprietary information
- welcome and acknowledge guests according to company standards
- anticipate and address guests’ service needs
- assist individuals with disabilities
- speak with clear and professional language
- develop and maintain positive working relationships with team members
- comply with quality assurance standards
- visually verify information accurately
- move and handle objects weighing less than or equal to 10 pounds
- perform other reasonable job duties as requested by supervisors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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