Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
team events
Job Description
Marriott International is a globally recognized hospitality company known for its commitment to excellence, diversity, and innovation in the hotel industry. Among its portfolio of prestigious brands, W Hotels stand out as a beacon of luxury and modern lifestyle, strategically located in dynamic urban centers worldwide. One such location is W Scottsdale, situated at 7277 E Camelback Rd, Scottsdale, Arizona, a property renowned for its vibrant atmosphere, cutting-edge design, and exceptional guest service. The hotel offers a unique blend of contemporary style and comfort, catering to travelers seeking both leisure and business accommodations.
At W Scottsdale, the Reservations role is pivotal in ensuring guests experience a seamless booking journey from their first interaction. This full-time, non-management position is perfect for individuals passionate about hospitality and eager to contribute to a world-class service environment. The role involves processing all room reservations, special requests, modifications, and cancellations via multiple communication channels including phone, fax, and email. It requires a thorough understanding of room types, availability, and rates to accurately fulfill guests' needs and enhance their stay.
The Reservations team member at W Scottsdale acts as a primary contact point for guests, providing clear explanations of hotel policies such as guarantees, special rates, and cancellations. They are responsible for documenting special requests and handling inquiries related to the hotel facilities, services, and accommodations. Employing sales techniques to maximize revenue is a critical aspect of the role, alongside managing VIP reservation information with discretion and professionalism.
This position demands proficiency in using reservation systems for data entry, accurate maintenance of block bookings, and group reservations. The team member must ensure billing accounts are correctly set up in accordance with accounting policies and uphold company standards in uniform, appearance, and confidentiality. Moreover, this role involves embodying the W Hotels culture of hospitality through genuine guest recognition, anticipating service needs, accommodating guests with disabilities, and using clear, professional communication.
A key part of the job is fostering positive workplace relationships and supporting team goals. The role includes reviewing and preparing accurate documentation, managing phone protocols, and performing reasonable duties as assigned by supervisors. Physical tasks such as moving items weighing up to 10 pounds may be required.
Education requirements include a high school diploma or equivalent General Educational Development (GED) certificate, with at least one year of relevant work experience preferred. Supervisory experience is not necessary, and no licenses or certifications are required.
W Hotels proudly upholds Marriott International's commitment to equality, welcoming applicants from diverse backgrounds and ensuring accessible employment opportunities. The brand's mission is to awaken curiosity and expand horizons, inviting employees to innovate and reinvent luxury hospitality alongside a global team. By joining W Hotels at Scottsdale, you are stepping into an environment where you can perform at your best, fulfill your purpose, and become part of an exceptional international team, all while growing into your best professional self.
At W Scottsdale, the Reservations role is pivotal in ensuring guests experience a seamless booking journey from their first interaction. This full-time, non-management position is perfect for individuals passionate about hospitality and eager to contribute to a world-class service environment. The role involves processing all room reservations, special requests, modifications, and cancellations via multiple communication channels including phone, fax, and email. It requires a thorough understanding of room types, availability, and rates to accurately fulfill guests' needs and enhance their stay.
The Reservations team member at W Scottsdale acts as a primary contact point for guests, providing clear explanations of hotel policies such as guarantees, special rates, and cancellations. They are responsible for documenting special requests and handling inquiries related to the hotel facilities, services, and accommodations. Employing sales techniques to maximize revenue is a critical aspect of the role, alongside managing VIP reservation information with discretion and professionalism.
This position demands proficiency in using reservation systems for data entry, accurate maintenance of block bookings, and group reservations. The team member must ensure billing accounts are correctly set up in accordance with accounting policies and uphold company standards in uniform, appearance, and confidentiality. Moreover, this role involves embodying the W Hotels culture of hospitality through genuine guest recognition, anticipating service needs, accommodating guests with disabilities, and using clear, professional communication.
A key part of the job is fostering positive workplace relationships and supporting team goals. The role includes reviewing and preparing accurate documentation, managing phone protocols, and performing reasonable duties as assigned by supervisors. Physical tasks such as moving items weighing up to 10 pounds may be required.
Education requirements include a high school diploma or equivalent General Educational Development (GED) certificate, with at least one year of relevant work experience preferred. Supervisory experience is not necessary, and no licenses or certifications are required.
W Hotels proudly upholds Marriott International's commitment to equality, welcoming applicants from diverse backgrounds and ensuring accessible employment opportunities. The brand's mission is to awaken curiosity and expand horizons, inviting employees to innovate and reinvent luxury hospitality alongside a global team. By joining W Hotels at Scottsdale, you are stepping into an environment where you can perform at your best, fulfill your purpose, and become part of an exceptional international team, all while growing into your best professional self.
Job Requirements
- High school diploma or equivalent
- At least one year of relevant work experience
- Ability to communicate effectively in English and Spanish is preferred
- No supervisory experience required
- No licenses or certifications required
- Ability to handle sensitive guest information confidentially
- Must be able to perform physical tasks such as lifting items up to 10 pounds
Job Qualifications
- High school diploma or equivalent
- At least one year of relevant work experience
- Proficiency in using reservation systems
- Strong communication skills
- Ability to handle guest inquiries and special requests
- Knowledge of hotel policies and procedures
- Sales and customer service skills
- Ability to work collaboratively in a team environment
- Professional appearance and demeanor
Job Duties
- Process room reservations received by phone, fax or email
- Identify guest needs and recommend appropriate room types and rates
- Explain guarantee policies, special rates and cancellation policies to callers
- Document special requests and respond to questions about hotel facilities and services
- Utilize sales techniques to maximize revenue
- Handle VIP reservation information with confidentiality
- Enter and access data in reservation systems
- Resolve guest issues by coordinating with appropriate departments
- Monitor accuracy of room blocks and reservations
- Manage group room lists and maintain organized files
- Set up billing accounts in compliance with accounting policies
- Adhere to company policies and maintain professional appearance
- Recognize and assist guests according to company standards
- Communicate clearly and professionally on phone and in writing
- Foster positive work relationships and support team goals
- Meet quality assurance expectations
- Perform physical tasks as needed
- Execute other reasonable duties assigned by supervisors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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