Group Housing Billing Coordinator

Gaylord Hotels is a prestigious and renowned hospitality brand within the Marriott International portfolio, known for delivering exceptional meeting and event experiences in unique, immersive environments. Located at 2401 Music Valley Drive in Nashville, Tennessee, Gaylord Hotels prides itself on creating memorable guest experiences and maintaining a commitment to outstanding service and hospitality. This non-management, full-time position offers an hourly pay rate of $23.00, playing a critical role within the Finance and Accounting category, focused on supporting successful event groups through effective housing and billing operations. The company is deeply committed to diversity, equity, and inclusion, fostering an inclusive culture where the unique backgrounds and talents of associates are celebrated and valued. With a core team known as STARs, Gaylord Hotels encourages creativity, entrepreneurship, and dedication to hospitality excellence, providing an enriching career path well beyond traditional hotel roles. Joining Gaylord means being part of a larger Marriott International family, known globally for its leadership in hospitality and guest services, offering unparalleled career opportunities, resources, and benefits.

In this role, the successful candidate will be the primary housing and billing contact for group guests, ensuring a seamless and successful event experience from pre-arrival through to departure. This includes processing all reservation requests, changes, and cancellations efficiently via phone, fax, or mail, while providing exemplary service in adherence with the brand's established guidelines. The individual will be responsible for identifying specific guest reservation needs, determining the appropriate room types, and verifying availability and rate details to accommodate each booking precisely. Important responsibilities also include explaining policies related to guarantees, special rates, and cancellations clearly to guests, as well as accommodating special requests and documenting them accordingly. The candidate will manage the setup of billing accounts, including complex arrangements such as share-with, room/tax/incidentals, tax-exempt, direct/special billing, and group bookings in line with accounting policies. Additionally, preparation, review, and issuance of bills, invoices, and account statements will be executed in accordance with company procedures, maintaining accuracy and professionalism at all times.

A vital component of this position is the maintenance of close communication and collaboration with various departments and external parties, ensuring that group events are coordinated smoothly and billing processes are handled properly. The role also demands strict adherence to all company safety and security protocols, confidentiality of proprietary information, and protection of company assets. The successful candidate will be expected to uphold the highest standards of personal appearance and professionalism, demonstrate excellent communication skills, and serve guests with genuine hospitality, including assisting individuals with disabilities. Maintaining quality assurance standards and fostering positive working relationships within the team are essential to achieving collective goals. Moreover, the role requires some physical activity, including moving objects up to 10 pounds without assistance. Overall, this position offers a dynamic and rewarding opportunity within a leading hospitality brand, ideal for individuals seeking to grow their expertise in hotel event support, guest services, and finance operations.