Group Director, FSQA

Whataburger is a beloved American fast food restaurant chain known for its commitment to quality, customer service, and community engagement. Established in 1950, Whataburger has grown into an iconic brand with locations predominantly in the Southern United States, particularly Texas where its headquarters are located at 300 Concord Plaza Dr, San Antonio, TX. Whataburger is recognized for its fresh, made-to-order burgers and a strong focus on operational excellence. The company places significant emphasis on teamwork, employee development, and creating a supportive work environment that encourages growth and career advancement. It prides itself on the people who make a difference every day and maintains a family-like atmosphere across its network of restaurants and corporate offices.

The role of Food Safety and Quality Assurance (FS/QA) Director at Whataburger is a strategic leadership position responsible for developing, implementing, and managing comprehensive food safety and quality programs to ensure compliance with company policies and regulatory standards. This role is integral to maintaining the highest levels of product safety and quality throughout the entire supply chain, including raw materials, manufacturing processes, storage, and distribution for all Whataburger products and restaurants. The FS/QA Director leads a team dedicated to continuous improvement in food safety execution, supplier quality management, and nutrition reporting. They are responsible for overseeing third-party restaurant food safety audit programs and serve as the key liaison with governmental organizations regarding food safety regulations.

The FS/QA Director manages all facets of FSQA programs, including supplier and product approval processes, product compliance, mock recalls, and product quality complaints. They provide oversight for nutrition reporting and ensure all company food items meet applicable food regulatory standards. Additionally, the role involves staying current with food safety technologies, HACCP standards, and industry trends to incorporate emerging best practices into Whataburger’s FS/QA strategy. Collaboration is a key component, as the director works closely with the supply chain team, restaurant operations, and field training groups to address emerging food safety concerns, crises, and regulatory compliance issues.

This leadership position demands advanced knowledge of technical concepts and functional practices in food safety and quality assurance, strong budgetary management skills, and strategic planning capabilities. Whataburger offers competitive weekly pay, a bonus program with up to 250% upside potential, and eligibility for annual performance-based pay increases. The company also provides robust benefits including healthcare and life insurance, generous paid time off starting at five weeks from day one, paid parental leave (subject to eligibility), and various employee discounts such as wireless services and gym memberships.

Joining Whataburger means becoming part of a family-oriented company that values its employees and invests in their development. The FS/QA Director role offers a unique opportunity to influence food safety standards at a high level within a respected and growing restaurant chain. This position is ideal for an experienced food safety professional seeking a challenging and rewarding career path with ample opportunities for growth and impact within the food service industry.