Job Overview
Compensation
Hourly
Range $13.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
flexible schedule
on-site parking
Job Description
The attraction park is a premier destination known for its exciting rides, entertaining shows, and family-friendly atmosphere. It attracts thousands of visitors annually, including families, school groups, corporate teams, and tourists. The park offers a variety of attractions that cater to all age groups, ensuring an enjoyable experience for everyone. With a strong commitment to customer satisfaction and safety, the park strives to create memorable moments for all guests that visit its grounds. As a well-established venue in the entertainment and leisure industry, it provides a vibrant and dynamic work environment, fostering growth and professional development among its staff.
The Group Coordinator position is an essential role within the attraction park's operations team. This role focuses on organizing, booking, and managing group visits, which include school field trips, corporate outings, team building activities, birthday parties, and special events. The Group Coordinator acts as the primary liaison between the park and group organizers, ensuring smooth communication and coordination from initial inquiry through post-visit follow-up. This contracted role demands exceptional organizational skills and a customer-centric approach to facilitate seamless group experiences that align with the park's high standards of service and safety.
In this role, the Group Coordinator will be responsible for handling all aspects of group bookings, coordinating logistics such as ticketing, catering, arrival schedules, parking, and special access needs. The Coordinator collaborates closely with various internal teams including operations, food services, and guest services to guarantee groups are properly accommodated and their special requests are met. On the day of visits, the Coordinator is present on-site to greet group guests, provide assistance, and address any concerns that may arise, ensuring that guest satisfaction remains paramount.
Additionally, the Group Coordinator supports marketing efforts by reaching out to schools, businesses, and tour operators to promote group packages and sales strategies. This includes developing appealing promotions designed to increase group attendance and revenue. The Coordinator also prepares detailed reports on group visits, tracking attendance, guest feedback, and satisfaction metrics to continually improve the group experience. This position requires working flexible hours including weekends, holidays, and peak seasons to best serve the diverse needs of the park’s group clientele.
Overall, this role is vital in fostering long-term relationships with group clients and helping the attraction park maintain its reputation as a leading destination for group entertainment. The successful candidate will have prior experience in guest services, event coordination, or sales, preferably within the amusement, hospitality, or tourism industry, along with strong communication and multitasking abilities. A passion for customer service and a professional yet enthusiastic demeanor are also critical for success in this role.
The Group Coordinator position is an essential role within the attraction park's operations team. This role focuses on organizing, booking, and managing group visits, which include school field trips, corporate outings, team building activities, birthday parties, and special events. The Group Coordinator acts as the primary liaison between the park and group organizers, ensuring smooth communication and coordination from initial inquiry through post-visit follow-up. This contracted role demands exceptional organizational skills and a customer-centric approach to facilitate seamless group experiences that align with the park's high standards of service and safety.
In this role, the Group Coordinator will be responsible for handling all aspects of group bookings, coordinating logistics such as ticketing, catering, arrival schedules, parking, and special access needs. The Coordinator collaborates closely with various internal teams including operations, food services, and guest services to guarantee groups are properly accommodated and their special requests are met. On the day of visits, the Coordinator is present on-site to greet group guests, provide assistance, and address any concerns that may arise, ensuring that guest satisfaction remains paramount.
Additionally, the Group Coordinator supports marketing efforts by reaching out to schools, businesses, and tour operators to promote group packages and sales strategies. This includes developing appealing promotions designed to increase group attendance and revenue. The Coordinator also prepares detailed reports on group visits, tracking attendance, guest feedback, and satisfaction metrics to continually improve the group experience. This position requires working flexible hours including weekends, holidays, and peak seasons to best serve the diverse needs of the park’s group clientele.
Overall, this role is vital in fostering long-term relationships with group clients and helping the attraction park maintain its reputation as a leading destination for group entertainment. The successful candidate will have prior experience in guest services, event coordination, or sales, preferably within the amusement, hospitality, or tourism industry, along with strong communication and multitasking abilities. A passion for customer service and a professional yet enthusiastic demeanor are also critical for success in this role.
Job Requirements
- High school diploma or equivalent
- Previous experience in guest services, event coordination, or sales preferably in an amusement, hospitality, or tourism environment
- Strong communication and organizational skills
- Customer-focused, enthusiastic, and professional demeanor
- Ability to manage multiple tasks and deadlines
- Proficient in basic computer skills and reservation/ticketing systems
- Comfortable working flexible hours including weekends, holidays, and peak seasons
Job Qualifications
- Previous experience in guest services, event coordination, or sales preferably in an amusement, hospitality, or tourism environment
- Strong communication skills
- Organizational skills
- Customer-focused attitude
- Professional demeanor
- Ability to manage multiple tasks and deadlines
- Proficient in basic computer skills and reservation/ticketing systems
Job Duties
- Serve as the main point of contact for all group inquiries, bookings, and follow-ups
- Coordinate all logistics for group visits, including Fun Passes, catering, arrival schedules, parking, special access, and add-on experiences
- Communicate clearly with internal teams (operations, food services, guest services, etc.) to ensure proper preparation for each group's arrival
- Manage group reservations in booking systems and maintain accurate records
- Greet and assist groups on-site, acting as a liaison between the guests and park staff
- Provide prompt, professional customer service before, during, and after visits
- Assist in developing group sales strategies, promotions, and packages
- Help with marketing outreach to schools, businesses, and tour operators
- Prepare reports on group attendance, feedback, and satisfaction metrics
- Ensure compliance with park safety, health, and guest service standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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