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Ground Operations Dispatcher

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $21.00 - $25.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Shift Differentials

Job Description

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, renowned for its outstanding reputation and dynamic approach in the airline services industry. With a commitment to excellence and innovation, the company has been recognized as the “Airline Caterer of the Year in North America” for both 2023 and 2024. This accolade highlights LSG Sky Chefs’ dedication to delivering exceptional culinary experiences and outstanding service across North and Latin America. As a leader in its field, the company focuses on the highest standards of quality, safety, and operational efficiency, supported by a talented and passionate workforce.... Show More

Job Requirements

  • high school diploma or equivalent
  • 2-3 years of relevant experience in ground operations, dispatching, logistics, or airline/aviation support preferred
  • knowledge of airport safety, security, and ramp procedures
  • strong organizational and time-management skills
  • effective communication skills
  • problem-solving skills
  • proficiency with Microsoft Office
  • ability to work independently and in a team
  • flexibility to work shifts, weekends, and holidays
  • valid driver’s license with clean driving record
  • ability to meet airport security clearance requirements

Job Qualifications

  • 2-3 years of experience in ground operations, dispatching, logistics, or airline/aviation support preferred
  • knowledge of airport safety, security, and ramp procedures, HACCP/airline catering experience a plus
  • strong organizational and time-management skills with the ability to prioritize in a fast-paced environment
  • effective communication skills to coordinate with drivers, ramp staff, and airline representatives
  • problem-solving skills and ability to make quick, sound decisions under pressure
  • proficiency in Microsoft Office and Windows-based applications
  • familiarity with dispatching or scheduling systems preferred
  • ability to work independently as well as collaboratively within a team-oriented environment
  • service-oriented mindset with strong attention to accuracy and detail

Job Duties

  • Oversee the staging and loading of airline galleys, ensuring accuracy, timeliness, and readiness for flight schedules
  • direct and support loading teams, providing assistance during time-sensitive or high-pressure situations
  • coordinate closely with supervisors and controllers on flight assignments, last-minute changes, and equipment adjustments
  • verify galley contents, cover missing items, and ensure all catering and equipment meet service standards before departure
  • monitor dock and cooler areas, addressing any items left behind and maintaining a clean, organized, and safe work environment
  • support special requests including extra flight sections, charters, late-night services, and VIP deliveries
  • maintain accurate records such as temperature logs, equipment checks, and staffing requirements
  • assist with shift planning by reporting manpower needs and covering sick calls to ensure adequate coverage
  • ensure on-time dock departures in coordination with dispatch teams, contributing directly to flight readiness and customer satisfaction
  • uphold high standards of safety, cleanliness, and efficiency across the dock, ramp, and truck loading operations

Job Location

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