Ground Control

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Benefits

competitive salary
Opportunities for career advancement
Training and development programs
Employee Discounts
Paid Time Off
Health Insurance
Supportive team environment

Job Description

YOTEL DC is a modern, tech-driven hospitality company known for its innovative approach to urban accommodation and exceptional guest experiences. As part of the global YOTEL brand, YOTEL DC offers a unique blend of efficient, smart hotel design and top-notch customer service, catering to business and leisure travelers alike. The hotel embraces technology and smart space utilization to provide guests with comfort, convenience, and style in a dynamic urban environment. With a focus on delivering seamless guest interactions and ensuring satisfaction through attention to detail, YOTEL DC is committed to setting the standard in the boutique hotel segment.

The B... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to handle luggage safely and efficiently
  • Excellent communication skills
  • Strong customer service orientation
  • Flexibility to work varied shifts including nights, weekends, and holidays
  • Physical stamina to perform manual tasks and stand for long periods
  • Willingness to provide a high level of guest service at all times

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a hospitality or customer service role preferred
  • Strong communication and interpersonal skills
  • Ability to maintain professionalism and composure in demanding situations
  • Physical ability to handle luggage and stand for extended periods
  • Knowledge of local area and transportation options advantageous
  • Flexibility to work various shifts including mornings, evenings, overnight, weekends, and holidays

Job Duties

  • Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests
  • Escort guests to their rooms and explain the room facilities upon arrival
  • Retrieve and deliver luggage and packages to guests and undertake various other requests to ensure their comfort
  • Help guests change or move to other cabins if need arises
  • Transport departing guests' luggage from the room to the lobby, ensuring that all luggage has been accounted for
  • Aid guests in meeting transportation needs to various destinations via taxi or other ground transportation
  • Escort and introduce arriving guests or visitors to the valet if onsite parking is needed

Job Location

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